Selecting the Terminal Language

The text on the terminal display, receipts and reports can be in one of two languages: English and French. One language can be selected for the merchant and another for the customer.

Selecting the Merchant Language

The Merchant Language is used on merchant terminal prompts, the merchant copy of receipts and reports. The language is initially set on the Moneris host but it can be changed anytime through the CONFIGURATION menu. There are two ways of accessing the Set Language menu: from the CONFIGURATION menu or by using a Hotkey shortcut.

IMPORTANT: The language can be changed only AFTER the terminal's first initialization.

To change the Merchant Language from the CONFIGURATION menu:

  1. On the applications menu, select DEBIT & CREDIT.
    The transactions menu appears.

  2. Press the green OK key to access the CONFIGURATION menu.

  3. Scroll down and select Set Language.

  4. Select ENG (English) or FRN (French).

  5. Press the red CANC ANNUL key then press the * (asterisk) key to return to the applications menu.

 

To change the Merchant Language using the Hotkey shortcut:

  1. On the applications menu, select DEBIT & CREDIT.
    The transactions menu appears.

  2. Press the second purple key on the left.
    The Set Language menu appears.

  3. Select ENG (English) or FRN (French).
    The transactions menu reappears.

 

Selecting the Customer Language

The Customer Language is used on customer terminal prompts and customer copies of receipts. By default, the language is the same as the Merchant Language but is set for each individual transaction based on the Language Code on the customer's card. When the terminal detects the code on the customer's card, it switches to that language for the duration of the transaction. When the transaction is complete, the terminal reverts to the Merchant Language.

If a Language Code is not present on the card or if it is neither English nor French, the terminal prompts the customer to select either English or French.

To change the Customer Language on the terminal:

  1. You or the customer swipes or inserts the card.

  2. At the "Select Language" prompt, the customer selects ENG or FRN.
    The selected language is used for the duration of the transaction.

 

To change the Customer Language on the PINpad:

  1. The customer swipes or inserts the card.

  2. At the "SELECT" prompt, the customer selects ENGLISH or FRENCH.
    The selected language is used for the duration of the transaction.