Cards with a chip in them, called "chip cards," must be inserted into the chip card reader and left in the reader for the entire transaction. The terminal will prompt you when it is time to remove the chip card from the chip card reader.
Chip cards can be customized by the card issuer to have different applications and methods of verifying the cardholder, so different chip cards may have different prompts. Some prompt for a PIN (like a debit card), while others prompt for a signature on the receipt (like a stripe credit card).
If the chip card prompts for a PIN, the cardholder must enter their PIN. If the PIN is wrong, they will be prompted to retry. If they forget their PIN, cancel the transaction, request another form of payment and direct the cardholder to contact the card issuer.
Note: Not all chip card types are currently supported. If you insert an unsupported chip card, you will be prompted to swipe the card.
Note: If you swipe a supported chip card, you will be prompted to insert the chip card.
If the transaction cannot be completed with the chip card, request another form of payment, and tell the cardholder to contact the card issuer.
As a best practice, always look for "VERIFIED BY PIN" on the Merchant copy of the receipt.
If "VERIFIED BY PIN" appears, no signature is required.
If a signature line appears, the cardholder must sign the receipt.
Every time a cardholder presents a card: