Customer prompts

If the "Please pass the terminal to your customer" prompt appears, pass the terminal to your customer so they can respond to their prompts.

This table shows, in order of appearance, the prompts that a customer would see on the terminal during a financial transaction. The prompts will depend on the transaction being processed and on the features you have enabled.

Purchase

Customer prompt	Customer action
Would you like to leave a tip?	This screen appears when the tip feature is turned on. There are 4 possible tip options the customer can choose, depending on how you have set up tip entry . § Pre-set tip percentages; for example, 15%, 20%, 25%. Customer taps the desired percentage. § No tip. Customer taps No Tip on screen or presses 1 on the keypad. § Tip as a specific dollar amount. The customer taps the $ button or presses 2 on the keypad, then enters the tip amount in dollars and cents. § Tip as a specific percentage amount. The customer taps the % button or presses 3 on the keypad, then enters the tip amount as a percentage of the bill.
Ready to pay? Tap, insert or swipe	The customer taps, inserts, or swipes their card. The customer may also tap their mobile device (a smartphone, for example) or other mobile format.
Which language would you like to proceed in? Quelle langue aimeriez-vous utiliser?	This screen appears after the customer enters their credit or debit card on the terminal. The customer taps 1 English or 2 Français on screen, or presses the corresponding number on the keypad. The language they select will be used on screen for the rest of the customer prompts and on the customer copy of the receipt. If the language code on the card is not readable, or the language code is neither English nor French, the terminal will display the customer prompts in the same language as the merchant prompts.
Which application would you like to use?	This screen appears for chip cards when more than one card is available on the chip. Each card is considered an application. 1. The customer taps one of the applications from the list of available applications. The Confirm application screen appears with two options, No and OK. 2. The customer responds to the confirmation screen. § To proceed with the selected application, the customer taps OK. § To return to the list of applications, the customer taps No.
Would you like cashback?	This screen appears when the cashback feature is turned on and the customer swiped or inserted a debit card. There are 5 possible cashback options the customer can choose, depending on how you have set up cashback. § Up to 3 pre-set cashback amounts; for example, $20, $40, $60. The customer taps the desired cashback amount. § No cashback. The customer taps the No Cashback button or presses 1 on the keypad. § A different dollar amount. The customer taps the $ icon or presses 2 on the keypad, then enters the desired cashback amount in dollars then taps OK. The dollar amount must in increments of $10.
There is a surcharge for this transaction. Would you like to proceed?	This screen appears when the customer uses an Interac debit card and you have turned on surcharge fees on the terminal. The customer responds to the two choices: § To accept the surcharge, the customer taps Yes. § To cancel the transaction, the customer taps No.
Which account would you like to use?	This screen appears when the customer uses an Interac debit card. The customer taps 1 Chequing or 2 Savings on screen, or presses the corresponding number on the terminal keypad.
Which currency would you like to pay in?	This screen appears when the Dynamic Currency Conversion feature is turned on and the customer swiped or inserted a foreign Visa or Mastercard debit or credit card. The screen displays the exchange rate and the fee for DCC service, as well as the purchase total in two currencies, Canadian dollars and the currency of the card, for example: 1 $ N.NN CAD 2 £ N.NN GBP The customer taps their preferred currency on screen, or presses the corresponding number on the terminal keypad. The screen also shows the exchange rate and the fee for DCC service. For more information, refer to Overview of Dynamic Currency Conversion.
Please enter your PIN	This prompt appears if the customer inserts their card into the terminal's chip reader. The customer keys in their PIN on the terminal's keypad and then presses the green key. Note: Please respect the cardholder’s privacy, and encourage them to protect their PIN.
Processing your request. Please do not remove your card	This message appears when the terminal is processing the payment request. The message "Please do not remove your card" appears only if the customer inserted a chip card into the terminal.
Approved. Please remove card	The transaction has been approved. The customer removes their chip card from the card reader.
Amount Approved $NN.NN Amount due $NN.NN	This screen appears when the customer used a pre-paid card to pay for a portion of the total amount. Ask the customer for another form of payment and continue processing the transaction until the full amount is paid. If the customer has more pre-paid cards, ask them to use those first before other tender types. For more information, refer to partial approval transactions.
How would you like your receipt? 1 Email, 2 Text, 3 Print, and 4 None	The customer selects a receipt format by tapping one of the options on screen or by pressing the corresponding number on the keypad.
Payment approved	Moneris has approved the payment.
Please pass terminal back to clerk	The customer passes the terminal back to you. Press the green key to continue.

Refund

Customer prompt	Customer action
Refund total $NN.NN Tap, insert or swipe	The customer taps, inserts, or swipes their card. The customer may also tap their mobile device (e.g. smartphone) or other mobile format. For UnionPay cards, only swipe is allowed.
Which currency would you like your refund in?	This prompt appears when the Dynamic Currency Conversion feature is turned on and the customer paid for the original purchase using a foreign Visa or Mastercard debit or credit card. The screen displays the refund total in two currencies, Canadian dollars and the currency of the card, for example: 1 $ N.NN CAD 2 £ N.NN GBP The customer taps their preferred currency on screen, or presses the corresponding number on the terminal keypad. The screen also shows the exchange rate and the fee for DCC service. For more information, refer to Overview of Dynamic Currency Conversion.
Please enter your PIN	This prompt appears for Refunds only if the customer is using an Interac debit card or a UnionPay debit card. The customer keys in their PIN on the terminal's keypad and then presses the green key. Note: Please respect the cardholder’s privacy, and encourage them to protect their PIN.
How would you like your receipt? 1 Email, 2 Text, 3 Print, and 4 None	The customer selects a receipt format by tapping one of the options on screen or by pressing the corresponding number on the keypad.
Please pass terminal back to clerk	The customer passes the terminal back to you. Press the green key to continue.

Void

These customer prompts appear only if the customer used an Interac debit card for the transaction being voided.

Customer prompt	Customer action
Insert or swipe	The customer inserts or swipes their Interac debit card. Tap is not allowed.
Which account would you like to use?	The customer taps 1 Chequing or 2 Savings, or presses the corresponding number keys on the keypad.
Please enter your PIN	The customer uses the keypad to enter their PIN, then presses the green key.
Please pass the terminal back to the clerk	The customer passes the terminal back to you. Press the green key to continue, if needed.