key to continue, if needed.Follow these steps to process the sale of products and services using a gift card.
Note: If the customer’s gift card is not activated, follow the Activation procedure.
1. Start at the Purchase screen.
§ If your terminal is at a different screen, go to the Main menu, tap Transactions, then tap Purchase.
§ If prompted, enter your clerk ID and tap OK.
2. Key in the amount of the purchase and tap OK.
§ Respond to any merchant prompts that appear. For example, the terminal may ask for an invoice number.
3. When prompted, pass the terminal to your customer so they can respond to the customer prompts.
§ If tip entry is turned on, the customer enters a tip (or no tip).
The “Tap, insert or swipe” prompt appears, showing the final total and the cards you accept.
4. The customer swipes their gift card on the terminal.
§ If prompted, the customer keys in the card validation code (CVC) from their gift card.
The “Processing your request” message appears.
5. Once the transaction is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None.
6. The customer selects a receipt format (or no receipt) by tapping one of the options on screen or by pressing the corresponding number on the keypad.
The “Transaction approved/Please pass terminal back to clerk” prompt appears. The terminal begins printing receipts, as required.
7. The customer passes the terminal back
to you. Press the green key to continue, if needed.
8. When “Transaction Approved” appears, tap OK.
9. If the Cardholder copy of the receipt is printed, give it to the customer.
Customer prompts for gift card transactions