Process UnionPay cards the same as you would other debit and credit cards, following the prompts on your terminal. If you experience a specific error messages (see below), perform an assisted UnionPay transaction. This option will guide you through additional steps required to recognize unique card attributes and assure the transaction is routed to the UnionPay network.
§ Make sure you know how to identify UnionPay cards. All UnionPay cards feature the red, blue, and green UnionPay logo. For more information, refer to How to Identify UnionPay Cards.
§ If you receive one of the following error messages, cancel the transaction and start an assisted UnionPay transaction.
§ INVALID CARD NUMBER
§ INVALID EXPIRY DATE PLEASE RETRY
NOTES:
§ UnionPay debit cards do not support account selection (chequing/savings). Even if the prompt appears, and the cardholder selects an account, the transaction will be processed using the default account.
§ UnionPay cards co-branded with Interac must be processed using the Interac brand.
First determine if the original transaction (Purchase or Pre-Authorization) was assisted (see below).
§ If the original transaction was assisted, then initiate an assisted transaction for the Refund or Completion. Otherwise, process the transaction as you normally would.
Note: When voiding a UnionPay transaction, always follow the standard void procedure. There is no assisted UnionPay void transaction.
Look at the original receipt, either the cardholder copy or the merchant copy. If "Assisted UnionPay" is printed below Approved on the receipt, then the transaction was assisted by using the UnionPay transaction menu.