key to acknowledge
that the batch has been closed. If your account is set up for merchant close, you must close the batch yourself and verify transaction totals using the terminal. Here's how.
Note: When a batch is closed by the merchant, all totals are cleared, including the clerk totals. If you wish to view/print the clerk totals or tip totals or other terminal totals for the current batch, be sure to generate those reports before batch close.
1. From the Main menu, tap End of Day, then tap Close Batch.
The terminal communicates with the Moneris host. The next Close Batch screen indicates whether the batch totals on the terminal are "in balance" or "out of balance" with the batch totals on the Moneris host.
2. Do one of the following:
§ If your batch is in balance, go to step 8 to proceed with closing the batch.
§ If your batch is out of balance, go to step 3.
3. Print the Host Totals report.
Note: You can also view (and download) the host totals report online starting at 7 am the next day by logging into the Merchant Direct web portal and selecting Daily Transaction Report Menu, then Batch Summary.
a. On the Close Batch menu, tap Host Totals.
The terminal displays the totals of all transactions in the current batch, as recorded on the Moneris host.
b. Tap Print or press 1 on the keypad to print the report.
c. Tap OK to return to the Close Batch menu.
4. Print the Terminal Totals report.
a. On the Close Batch menu, tap Terminal Totals.
b. On the search screen, tap Select Type, then Entire Batch, then OK.
c. Tap Print to print the terminal totals.
d. Tap OK to return to the Close Batch menu.
5. Compare the Host Totals report (printed in step 3) with the Terminal Totals report (printed in step 4) to determine which transaction type is missing from the Moneris host. For example, the Visa section may show 5 Purchases on the terminal totals but only 4 Purchases on the host totals.
6. View the Transaction Details report to find the missing transaction(s).
a. On the Close Batch menu, tap Transaction Details.
The terminal displays the details of all transactions in the current batch, together with transaction totals, as recorded on the terminal.
b. For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number. Print the report if this is more convenient for you.
If requested, the terminal prints the transaction details and totals, and returns to the Transactions Details screen.
7. Call Moneris Customer Care toll-free at 1-866-319-7450 to obtain assistance with reconciling your out-of-balance batch. Go to step 7a.
Note: You can also proceed with closing your batch (go to step 8) and contact Moneris the next business day for help with reconciliation.
a. When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 6b. You can read it from the Transaction Details report screen or from the printed report.
b. After speaking to Moneris, if the terminal still displays the Transaction Details report, tap OK to return to the Close Batch menu.
8. On the Batch Close menu, tap OK to proceed with closing the batch.
The terminal processes your request then displays Batch Closed.
9. Tap Batch Closed or press the green key to acknowledge
that the batch has been closed.
The terminal returns to the End of Day menu.