key to acknowledge
that the batch has been closed. Multi-terminal support allows you to perform the Close Batch function on all terminals or a group of terminals associated with the same merchant number. If needed, go to Multi-terminal support to understand how multi-terminal batch close works and the set up requirements.
The multi-terminal batch close does not compare the terminal totals for all terminals with the host totals for all terminals. It does not indicate whether the batches on the terminals are "in balance" or "out of balance" with the batches on the host. To verify that terminal totals and host totals match, follow these steps.
On each terminal you plan to close:
3. Compare the totals.
§ If they agree, continue to the next section Closing the batch on multiple terminals.
§ If they are different, go to step 4.
4. Compare the 2 reports again to determine which transaction type is missing from the Moneris host. For example, the Visa section may show 5 Purchases on the terminal totals but only 4 Purchases on the host totals.
5. View the Transaction Details report to find the missing transaction(s).
The terminal displays the details of all transactions in the current batch, together with transaction totals, as recorded on the terminal.
6. For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number. Print the report if this is more convenient for you.
If requested, the terminal prints the transaction details and totals, and returns to the Transactions Details screen.
7. Call Moneris Customer Care toll-free at 1-866-319-7450 to obtain assistance with reconciling your out-of-balance batch.
Note: If you do not wish to reconcile your batches now, you can proceed with closing your batch (go to step 8) and contact Moneris the next business day for help with reconciliation.
a. When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 6. You can read it from the Transaction Details report screen or from the printed report.
b. After speaking to Moneris, if the terminal still displays the Transaction Details report, press the yellow key twice to return to the End of Day menu.
8. Continue to the next section Closing the batch on multiple terminals.
Note: When a batch is closed, all totals are cleared, including the clerk totals, on the terminal that requested the multi-terminal batch close. However, the totals are not cleared on the associated terminals. If you wish to view/print the clerk totals or tip totals on the terminal used to request multi-terminal close, be sure to generate those reports before closing the batch.
1. From the Main menu, tap End of Day, then tap Close Batch.
§ Respond to any security prompts that appear.
2. Choose whether to close this terminal only or close other terminals. This prompt appears only if you enabled the single terminal option under the multi-terminal support settings.
§ If this prompt does not appear on your screen, go to step 3.
§ If it does appear, tap Close other terminals.
3. Choose whether to close all terminals or a specific group of terminals.
§ To close all terminals, tap All terminals.
i. The notification screen appears telling you that you are about to close the batch for all terminals, and shows a list of all the terminals for which multi-support is enabled.
ii. Tap OK to proceed with closing the batch for all terminals.
§ To close a group of terminals, tap Specific terminals.
i. The screen prompts you to enter a name for the group of terminals to be closed.
ii. Using the on-screen keyboard, type a name followed by an asterisk (*) in order to include all the terminals in the group. For example, to close 3 terminals named BAR1, BAR2, and BAR3, type BAR*. This will include all terminal beginning with that name.
iii. When finished entering the name, tap OK to proceed.
iv. The notification screen shows the list of terminals to be closed.
v. Tap OK to proceed with batch close for the group of terminals.
4. The terminal communicates with the Moneris host to process your request then displays "Batch Closed".
5. Tap Batch Closed or press the green key to acknowledge
that the batch has been closed.