Setting up and using the Communication base

Use the optional communication base (if you have it) when there is a weak cellular signal on your terminal. The communication base enables the terminal to communicate with Moneris using your Ethernet connectivity.  

Disclaimer:     Terminal needs to be used near the communication base. The further away the terminal is from the communication base, will degrade the functionality of the communication base.

Connect the power

Connect the Ethernet cable

Pair the communication base with the terminal

Pair multiple terminals to one base

Connect the power

1. Unfold the charging cable. 
2. Connect the charging cable to the power adaptor. 
3. Then turn the communication base upside down and connect the power adaptor cable to the power port in the back of the communication base. 

1. Make sure the AC adaptor is connected to the other end of the charging cable. Plug the AC adaptor into a working electrical outlet. 

Note:      Use a power bar to avoid electrical surges.

Connect the Ethernet cable

1. Uncoil your Ethernet cable; both ends of the cable will look the same.

1. Turn the communication base upside down. Use one end of the cable and insert it into the Ethernet port on the back of the base. The Ethernet cable will clip in when it is inserted correctly.

1. Connect the other end of the Ethernet cable to your Ethernet network infrastructure (modem, router, Ethernet wall ports, other equipment). The Ethernet cable will clip in when it is inserted correctly. 

1. Turn the base right side up and dock the terminal on the communication base. Ensure the terminal fits securely over the two prongs on the base.  

1. The terminal displays the charging screen. 

a.     Wait for the battery charging icon to display. This indicates that the terminal is receiving power and the battery is charging.

b.     Continue charging the terminal during the rest of the setup procedures.  

The Ethernet cable is now connected.

1. Continue to How to pair the communication base with the terminal.

Pair the communication base with the terminal

Now that the base is connected to your network infrastructure, you need to connect the terminal to the base.

1. Locate the power button on the left side of terminal. Press and hold the power button on the terminal for 3 seconds or until the terminal screen turns on. 

The terminal will continue to charge while on the base.

Note:     Red light on the left side of the power button indicates the terminal is available for pairing.

1. The terminal powers on and the 60 second count down appears. Wait while the terminal attempts to establish a connection to Moneris.

Note:     This only applies if the terminal was powered off.

1. The “Oops!” message may appear. 

Note:   Message appears because there is no established connection.

a.    Ignore this message.

b.    Tap on the white circle in the navigation bar at the bottom to go to the terminal home screen.

1. Press and hold the power button until you see the menu on the right side of the screen, then tap Base.

The “No base can be found.” message appears.

Note:     This message only appears if there are no Wi-Fi connections near by or available.
 

1. Tap the Scanning Box  located on the top right corner of the screen.

a.    Lift the terminal off the base.

b.    Locate the QR code on the back of the base.

1. The screen changes to camera mode, the “Please scan the QR code of base” message appears.

Note:     Hold the terminal steady to capture the QR code.

Scan the QR code using the terminal camera.

Note:    If the “Invalid barcode!” message appears, tap OK and retry. 

1. When the “Connections Available” message appears, tap Pair base.

The “Paring the base” popup appears.

1. When the “Pair successfully” message appears, tap OK.

Note:    Green light on the left side of the base indicates base is connected with the paired terminal.

The base connectivity information screen appears.

Note:    Base may complete an update.

1. Tap the white circle in the navigation bar at the bottom to go to the terminal screen. 

The pairing process is complete.

Note:    If the “Communication error, failed to pair the base!” message appears, tap OK and retry.

Pair multiple terminals to one base

You have already paired the primary terminal. Now, you can pair another terminal to the base. It is important to note that the communication base will only remember the last paired terminal. It is best to use the terminal with the base it is paired with. Follow the instructions below to pair the next terminal.
 

1. Press and hold the power button on the terminal for 3 seconds or until the terminal screen turns on. 

The terminal powers on and the 60 second count down appears. Wait while the terminal attempts to establish a connection to Moneris.

1. Press and hold the power button until you see the menu on the right side of the screen, then tap Base.

The “No base can be found.” message may appear.

1. Tap the Scanning Box  located on the top right corner of the screen.

a.    Lift the terminal off the base.

b.    Locate the QR code on the back of the base.

c.    Scan the QR code using the terminal camera.

Note:    If the "Invalid barcode!" message appears, tap OK and retry.

1. The screen changes to camera mode, the “Please scan the QR code of base” message appears.

Note:     Hold the terminal steady to capture the QR code.

Scan the QR code using the terminal camera.

Note:    If the “Invalid barcode!” message appears, tap OK and retry. 

1. When the “Connections Available” pop-up appears, tap Only use base wifi.

Note:     Terminal should automatically connect to “ING2.4G_XXXXXX”, this is the communication base.
 

1. When the “Successfully connected to the base wifi.” Message appears, tap OK.

Note:    If the base Wi-Fi pairing was not successful, the following message will appear: 

1. Continue to Application setup.