Voiding a gift card activation
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Voiding a gift card activation

If a customer purchases a gift card and then no longer wants it and has not used it, or if you need to correct an error, you may cancel the activation as needed.

  1. Void the gift card activation transaction.
    1. On the main menu, tap Reports. 
    2. On the list of transactions, tap the Activation/Reload transaction you want to void. 
    3. On the transaction details screen, tap Void at the bottom of the screen. 
    4. Tap OK to confirm you want to void the transaction. 
    5. Choose a receipt format. 
    6. Tap OK to complete the transaction.     

 
  1. Void the payment (debit, credit, or cash) for the gift card.
    1. On the main menu, tap Reports.
    2. On the list of transactions, tap the payment transaction (debit, credit, or cash) that was used to pay for the gift card. 
    3. On the transaction details screen, tap Void at the bottom of the screen.
    4. Tap OK to confirm you want to void the transaction.
    5. Follow any additional prompts on screen.
    6. Choose a receipt format.
    7. Tap OK to complete the transaction.
  2. You may re-do the gift card activation, as needed, using the same card.