Gift card purchase: partial approval
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Gift card purchase: partial approval

A Partial Approval of a purchase transaction occurs when the customer pays for a purchase with a pre-paid credit card or a gift card but the value on the pre-paid card or gift card is less than the purchase amount. A pre-paid card refers to a credit card (such as Visa® or Mastercard®) loaded with a specific value.

Purchase
  1.  Start at the Purchase screen and follow steps 1 to 8 in the Purchase transaction procedure. 

If your terminal is at a different screen, tap the Main menu  icon, then tap Transactions.

Note:      Process all pre-paid cards first -- the customer may have more than one.
Partial approval
  1. When a partial payment is approved, the screen displays the following information to the customer:
  • The approval message;
  • The amount paid;
  • The amount still due;
  • A prompt to pass the terminal back to the merchant.

3.      The customer passes the terminal back to you.
Options for payment of balance
  1. The screen displays the partial approval information, together with 4 options. Ask the customer how they would like to proceed.
  • Cash, Card, or Scan. To continue the transaction, choose an option based on the customer’s response, then proceed to step 5.
    • Tap Cash to pay the balance using Cash.
    • Tap Card to pay the balance using another card.
    • Tap Scan to pay the balance using a Moneris gift card that has a bar code.
  • Cancel. If the customer decides to cancel the sale, tap Cancel. The application will automatically cancel all partially approved transactions that were processed as part of this sale and automatically print a cancellation receipt. At the “Partial approval cancelled” message, tap OK to return to the default transaction screen.
Choose a receipt format
  1. Once the first payment is approved, the receipt options screen appears. Pass the terminal to the customer. 
  2. The customer selects a receipt format (or no receipt) by tapping one of the options on screen. If the customer chooses Text or email, they are prompted to enter the appropriate information.
Printing
  1. The customer passes the terminal back to you, as directed by the application.
  2. The application prints receipts if requested. 
  • If the customer requested a printed receipt, give them the cardholder copy. 
  • If you enabled merchant receipt printing, keep the merchant copy for your records.
  1. Choose from the following: 
  • If you tapped Scan above in step 4, go to step 10 to scan the gift card.
  • If you tapped Cash or Card in step 4, skip to step 12.

 
Scan bar code of gift card
  1. Hold the gift card below the terminal so that the bar code is visible on the screen. The application automatically reads the bar code and retrieves the card number. 
Enter CVV
  1. Tap the CVV field, enter the card verification value (CVV) from the back of the card, then tap the checkmark. Tap Confirm to continue.
Pass terminal to customer
  1. Pass the terminal to the customer so they can respond to the customer prompts for the next payment of the balance due. This procedure will repeat as long as there is a balance to be paid.
  2. The application begins the next payment of the balance due.
    1. The customer enters their card (not applicable to Cash or Scan). 
    2. If the tip prompt appears, the customer enters a tip or no tip.
    3. The customer selects a receipt format or no receipt.
    4. The customer passes the terminal back to you.
Printing
  1. The application prints receipts if requested. 
  • If the customer requested a printed receipt, give them the cardholder copy. 
  • If you enabled merchant receipt printing, keep the merchant copy for your records.
Transaction complete
  1. The “Transaction complete” prompt appears when the total purchase amount is paid. Tap OK to return to the default transaction screen.