Merchant Direct Online Help
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Use Live Chat

Live chat

This option enables you to connect with a live agent at Moneris for help from Monday to Friday 8AM to 4PM.

Live chat popup enables you to enter your name, select your account number and then enter your reason for contacting Moneris for help.

  1. Click inside the Name field and enter your name.
  2. Click on the Account number dropdown menu and select the account you want to inquire for.
  3. Click inside the How can we help? field and type in your question.
  4. Click Start live chat to begin a chat with a Moneris customer care agent.  
  5. Outside chat hours, proceed to Outside chat hours.

Live chat with an associate will begin shortly.

 

Outside of Support Hours

Should you attempt to use this feature outside the hours of 8AM to 4PM, a message will appear for you to try again during the operating hours or contact Moneris help line for immediate assistance.

Live chat screen indicates that this feature is unavailable outside 8AM to 4PM or call the Moneris help line for immediate assistance.

 

Exit Live Chat

Message appears to confirm you want to exit the live chat session and return to the screen you were on.

Exit live chat popup appears to confirm you want to exit the live chat session and return to the screen you were on, click Exit to confirm.

  1. Click Exit.

You are returned to the previous screen you were viewing.