The tables in this topic present the copy request reason codes broken down by card type. These reason codes appear on Dispute reports generated from the Dispute Management screen.
NOTE: Visa and MasterCard no longer initiate Copy Requests. However, this online help still includes them in case you are viewing historical data.
View codes for:
| Value | Reason description |
| 28 | Request for copy bearing signature |
| 29 | T & E document request |
| 30 | Cardholder request due to dispute |
| 32 | Cardholder does not recognize |
| 33 | Fraud analysis request |
| 34 | Legal process request |
| Value | Reason description |
| 5 | Cardholder does not agree with amount billed |
| 21 | Cardholder does not recognize |
| 22 | Chip card transaction request |
| 23 | Personal records request |
| 41 | Fraud analysis request |
| 42 | Potential chargeback/compliance |
| Value | Reason description |
| 1 | Transaction documentation request |
| 2 | Transaction documentation request - T&E |
| 3 | Transaction documentation request due to cardholder dispute |
| 4 | Transaction documentation request for fraud analysis |
| 5 | Good faith investigation |
| Value | Reason description |
| 4 | Cardholder did not receive the ordered goods or services |
| 21 | Cardholder cancelled the goods or services, or attempt to cancel was unsuccessful |
| 24 | Cardholder requests return authorization; goods received were damaged or defective |
| 59 | Cardholder requests repair or replacement of damaged or defective goods |
| 61 | Credit should have been submitted as a charge |
| 62 | Charge should have been submitted as a credit |
| 63 | Credit requested for the 'quality' of goods or services, or replacement for goods or services that were not as described |
| 127 | Cardholder does not recognize the charge |
| 147 | Cardholder claims the charge will be paid by their insurance company |
| 154 | Credit requested for the goods or services that were cancelled and/or refused |
| 155 | Credit requested for goods or services that were not received |
| 158 | Credit requested for goods that were returned |
| 169 | Credit requested for a chage submitted in an invalid currency |
| 170 | Credit requested for a cancelled reservation or a CARDeposit |
| 173 | Credit requested for a duplicate billing |
| 175 | Credit was expected but was not processed to a cardholder's account |
| 176 | Cardholder does not recognize the card-not-present charge(s) |
| 177 | Cardholder claims this charge was unauthorized |
| 193 | Cardholder claims this charge is fraudulent |
| 680 | Charge amount submitted differs from the agreed amount |
| 684 | Cardholder paid for charge with another form of payment |
| 691 | Request for itemization of purchase |
| 693 | The cardholder has questioned the charge for damages/theft/loss |
| Value | Reason description |
| 4 | Cardholder did not receive ordered goods or services |
| 21 | Cardholder cancelled the goods or services, or attempt to cancel was unsuccessful |
| 24 | Cardholder requests return authorization; goods received were damaged or defective |
| 59 | Cardholder requests repair or replacement of damaged or defective goods |
| 61 | Credit should have been submitted as a charge |
| 62 | Charge should have been submitted as a credit |
| 63 | Credit requested for the 'quality' of goods or services, or replacement for goods or services that were not as described |
| 127 | Cardholder does not recognize the charge |
| 147 | Cardholder claims the charge will be paid by their insurance company |
| 154 | Credit requested for the goods or services that were cancelled and/or refused |
| 155 | Credit requested for goods or services that were not received |
| 158 | Credit requested for goods that were returned |
| 169 | Credit requested for a charge submitted in an invalid currency |
| 170 | Credit requested for a cancelled reservation or a CARDeposit |
| 173 | Credit requested for a duplicate billing |
| 175 | Credit was expected, but was not processed to cardholder's account |
| 176 | Cardholder does not recognize the card-not-present charge(s) |
| 177 | Cardholder claims this charge was unauthroized |
| 193 | Cardholder claims the charge is fraudulent |
| 680 | Charge amount submitted differs from the agreed amount |
| 684 | Cardholder paid for charge with another form of payment |
| 691 | Request for itemization of purchase |
| 693 | The cardholder has questioned the charge for damages/theft/loss |