MOTO Transactions

If your business receives orders by Internet, mail or telephone, you can still process credit card (and some chip debit card) transactions by enabling the Mail Order/Telephone Order (MOTO) feature, as well as a manual card entry password and the manual card entry feature. This allows you to process transactions without the cardholder and their card being present in your place of business. Use the iWL255 terminal to process credit card transactions when the cardholder is not present i.e. taking orders over the telephone or via mail order.

The key difference between regular transactions and MOTO transactions is that the cardholder and their card are not normally present. This means that:

To process MOTO transactions, you must configure your terminal to prompt for MOTO selection.

Learn how to process single card not present transactions.

Learn how to process card not present recurring transactions.

Learn how to process card not present installment transactions.

Learn how to process other card not present transactions.

 

Processing single instance card not present transactions

A single instance card not present transaction is used for one-time orders that are placed over the phone or through the mail. Follow the directions below to process a single instance card not present transaction.

Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.

1.      Begin the Purchase transaction by following the Purchase steps 1 & 2.

2.      At the SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press the green  key.

3.      At the ENTER EXPIRY DATE [MMYY] prompt, key in the card’s expiry date in MM/YY format and press the green  key.

4.      At the ENTER MAN ENT PASSWORD prompt, key in the manual card entry password and press the green  key.

5.      At the CARD PRESENT/CARD NOT PRESENT prompt, press the  key to scroll down and select CARD NOT PRESENT, then press the green  key.

6.      At the SINGLE RECURRING INSTALLMENT OTHER prompt, press the green  key to select SINGLE.

7.      At the VALIDATION CODE: prompt, enter the card’s three-or-four digit CVV value and press the green key. Proceed to step 9.

       If no CVV is present, or is unreadable, press the green  key to bypass the prompt. Proceed to step 8.

8.      At the CODE PRESENT? prompt, do one of the following:

       If there is no CVV value on the card, press the  key (NO). Proceed to step 9.

       If there is a CVV value but it is unreadable, press the  key (XREAD). Proceed to step 9.

9.      Follow the remaining merchant prompts:

       If tip entry is disabled, follow the merchant prompts table.

       If tip entry is enabled, follow the merchant prompts table.

 

Processing card not present recurring transactions

A recurring card not present transaction is part of a series of transactions that uses a stored credential. It is processed at fixed, regular intervals (not to exceed one year between transactions) representing cardholder agreement for the merchant to initiate future transactions for the purchase of goods or services provided.

Follow the directions below to process a recurring card not present transaction.  

Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.

1.      Begin the Purchase transaction by following the Purchase steps 1 & 2.

2.      At the SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press the green  key.

3.      At the ENTER EXPIRY DATE [MMYY] prompt, key in the card’s expiry date in MM/YY format and press the green  key.

4.      At the ENTER MAN ENT PASSWORD prompt, key in the manual card entry password and press the green  key.

5.      At the CARD PRESENT/CARD NOT PRESENT prompt, press the  key to scroll down and select CARD NOT PRESENT, then press the green  key.

6.      At the SINGLE RECURRING INSTALLMENT OTHER prompt, press the  key to scroll down to select RECURRING, then press the green  key.

The "PLEASE WAIT" "SENDING" and "RECEIVING" prompts appear as the terminal communicates with the Moneris host.

7.      Follow the remaining merchant prompts:

       If tip entry is disabled, follow the merchant prompts table.

       If tip entry is enabled, follow the merchant prompts table.

 

Processing card not present installment transactions

An installment card not present transaction is part of a series of transactions that uses a stored credential and represents a cardholder agreement with the merchant. An installment has future transaction(s) over a period of time and the transaction is for a fixed amount.

Follow the directions below to process an installment card not present transaction.  

Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.

1.      Begin the Purchase transaction by following the Purchase steps 1 & 2.

2.      At the SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press the green  key.

3.      At the ENTER EXPIRY DATE [MMYY] prompt, key in the card’s expiry date in MM/YY format and press the green  key.

4.      At the ENTER MAN ENT PASSWORD prompt, key in the manual card entry password and press the green  key.

5.      At the CARD PRESENT/CARD NOT PRESENT prompt, press the  key to scroll down and select CARD NOT PRESENT, then press the green  key.

6.      At the SINGLE RECURRING INSTALLMENT OTHER prompt, press the  key to scroll down to select INSTALLMENT, then press the green  key.

The "PLEASE WAIT" "SENDING" and "RECEIVING" prompts appear as the terminal communicates with the Moneris host.

7.      Follow the remaining merchant prompts:

       If tip entry is disabled, follow the merchant prompts table.

       If tip entry is enabled, follow the merchant prompts table.

 

Processing other card not present transactions

An other (or card on file) transaction uses a stored credential, does not occur on a scheduled or regularly occurring transaction date, where the cardholder has provided consent for the merchant to initiate one or more future transactions, transaction is for a fixed or variable amount, transaction dates are unknown.

 Follow the directions below to process an other card not present transaction.  

Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.

1.      Begin the Purchase transaction by following the Purchase steps 1 & 2.

2.      At the SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press the green  key.

3.      At the ENTER EXPIRY DATE [MMYY] prompt, key in the card’s expiry date in MM/YY format and press the green  key.

4.      At the ENTER MAN ENT PASSWORD prompt, key in the manual card entry password and press the green  key.

5.      At the CARD PRESENT/CARD NOT PRESENT prompt, press the  key to scroll down and select CARD NOT PRESENT, then press the green  key.

6.      At the SINGLE RECURRING INSTALLMENT OTHER prompt, press the  key to scroll down to select OTHER, then press the green  key.

The "PLEASE WAIT" "SENDING" and "RECEIVING" prompts appear as the terminal communicates with the Moneris host.

7.      Follow the remaining merchant prompts:

       If tip entry is disabled, follow the merchant prompts table.

       If tip entry is enabled, follow the merchant prompts table.