Assistance can be accessed in a number of ways. You may:

Additional Documentation

To download a copy of the Moneris iWL255 Long-Range Mobile Reference Guide,visit: moneris.com/support

To download a copy of the Merchant Operating Manual, visit: moneris.com/manuals, then click on the link "Merchant Operating Manual"

Telephone Assistance

When you need:

Contact:

+  to order stationery supplies and printer rolls

+  to resolve balancing issues

+  to solve problems with your terminal

+  to report a Code 10 situation

+  to change your terminal configuration

+   Voice Authorizations

 

Moneris Customer Care

1-866-319-7450 toll-free

24 hours a day, 7 days a week

 

Merchant Direct

Log in to Merchant Direct, and use the Message Centre to send a secure message directly to Moneris Customer Care.  

1. Visit moneris.com/mymerchantdirect for more information.