Use this transaction to cancel a gift/loyalty transaction that was started from the ERNEX menu. The gift/loyalty transaction that matches the Ernex Reference number entered during this Void transaction will be cancelled.
To cancel loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu.
Gift and loyalty transactions can be cancelled using this transaction including:
Loyalty Transactions
Purchase
Completion/Advice
Refund
Redemption
Activation
Gift Transactions
Purchase
Refund
Activation/Load
From the READY screen:
To navigate through the menus:
- Scroll down: press the
key
to move the
highlight bar
down.
- Scroll up: press the
key
to move the
highlight bar
up.
- Select a highlighted item: press
the
green
key.
For
information about the keys...
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to ERNEX,
and press the green key.
The ERNEX menu appears.
3. Scroll down to VOID, and press the green key.
When the SWIPE ADMIN CARD prompt appears, swipe the POS admin card.
The SWIPE OR ENTER CARD prompt appears.
4. Swipe the gift/loyalty card on the terminal
OR Key in the gift/loyalty card number, and press the
green key.
If the SWIPE ADMIN CARD prompt appears again, swipe the POS admin card.
For Gift cards, if the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press the green key.
If the ENTER CLERK ID entry screen appears ...
The ERNEX REFERENCE NUMBER entry screen appears.
5. Key in the REF
# that appears on the gift/loyalty card transaction receipt, and
press the green key.
The PROCESSING prompt appears, and then the
APPROVED PRESS OK prompt appears.
6. Press the green key to return to the READY screen.