If a Purchase using a Moneris gift card as payment was processed incorrectly, use this transaction to return the value of the Purchase back on to the card.
From the READY screen:
To navigate through the menus:
- Scroll down: press the
key
to move the
highlight bar
down.
- Scroll up: press the
key
to move the
highlight bar
up.
- Select a highlighted item: press
the
green
key.
For
information about the keys...
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to ERNEX,
and press the green key.
The ERNEX menu appears.
3. Scroll down to REFUND,
and press the green key.
The SWIPE OR ENTER CARD prompt appears.
4. Swipe the gift card on the terminal. OR Key in the gift card
number, and press the green
key.
The ENTER CVC entry screen appears.
5. Key in the Card Validation Code (CVC), and press the green key.
If the ENTER CLERK ID entry screen appears ...
The ENTER TOTAL AMOUNT entry screen appears.
6. Key in the total amount of the Purchase including taxes, and press the green key.
If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...
The ERNEX REFERENCE NUMBER entry screen appears.
7. Key in the REF # that appears on the Gift
Card Purchase receipt, and press the
green key.
The PROCESSING prompt appears, and then the
APPROVED message appears.
8. Press the green key.
The receipts are printed and the terminal returns to the ERNEX menu.
9. Press the red key to return to the READY screen.