Balance Due Prompt

Selecting the Balance Due Payment Method

The BALANCE DUE prompt appears in four transactions:

A gift card activation/load for which the customer must pay for the card
A gift card Purchase for which the dollar value on the card is less than the Purchase amount.
A loyalty card activation for which the cardholder can pay to have points put on the card balance
A loyalty card redemption for which the amount to be redeemed is greater than the amount on the card.

When the BALANCE DUE $#.## PRESS OK prompt appears:

1. Press the key.
The BALANCE DUE PAY WITH prompt appears.

2. Select a payment method:

To enter a debit card or credit card, press the key (CR/DB).
OR
To enter another gift card (already activated and loaded), press the key (GIFT).
OR
To accept payment with cash, press the key (CASH).

3. Depending on the number of Activation/Loads processed, do one of the following:

If a single Activation/Load or gift Purchase or loyalty Redemption was processed, and:

If multiple Activations/Loads were processed, and:

If CR/DB was selected:

a. The Merchant copy prints, which you retain.

b. Press the key.

c. The Cardholder copy prints, which you give to the customer.

d. Press the key.
The SWIPE OR INSERT CARD (or SWIPE/INSERT/TAP CARD) prompt appears.

e. Continue the transaction in Purchase with Tipping Disabled at step 2. No tip prompts will appear for a purchase transaction to pay for a balance due.

If GIFT was selected:

a. The Merchant copy prints, which you retain.

b. Press the key.

c. The Cardholder copy prints, which you give to the customer.

d. Press the key.
The SWIPE OR ENTER CARD prompt appears.

e. Continue the transaction in "Gift Card Purchase" at step 4.

If CASH was selected:

a. The Merchant copy prints, which you retain.

b. Press the key.

c. The Cardholder copy prints, which you give to the customer.

d Press the key.
The ERNEX menu appears.

e. Press the key to return to the READY screen.

If CR/DB was selected:

a. The Activation Summary report prints (which you retain), and the SWIPE OR INSERT CARD (or SWIPE/INSERT/TAP CARD) prompt appears.

b. Continue the transaction in Purchase with Tipping Disabled at
step 2. No tip prompts will appear for a purchase transaction to pay for a balance due.

If GIFT was selected:

a. The Activation Summary report prints (which you retain), and the SWIPE OR ENTER CARD prompt appears.

b. Continue the transaction in "Gift Card Purchase" at step 4.

If CASH was selected:

a. The Activation Summary report prints (which you retain), and the ERNEX menu appears.

b. Press the key to return to the READY screen.