key.If your business receives orders by Internet, mail or telephone, you can still process credit card (and some chip debit card) transactions by enabling the Mail Order/Telephone Order (MOTO) feature, as well as a manual card entry password and the manual card entry feature. This allows you to process transactions without the cardholder and their card being present in your place of business. Use the iWL220 terminal to process credit card transactions when the cardholder is not present i.e. taking orders over the telephone or via mail order.
The key difference between regular transactions and MOTO transactions is that the cardholder and their card are not normally present. This means that:
MOTO transactions are performed by keying in the card number and the expiry date. The card cannot be swiped or inserted. If the card is swiped or inserted, the terminal will perform a regular credit (or debit) transaction, not a MOTO transaction.
A manual card entry password will be required when keying in the card number and expiry date.
"CARD NOT PRESENT" must be selected (as opposed to "CARD PRESENT") during the transaction.
The cardholder signature is not required.
Receipts do not need to be printed; however, Moneris recommends printing the Merchant copy and retaining it for your records.
To process MOTO transactions, you must configure your terminal to prompt for MOTO selection.
Learn how to process single card not present transactions.
Learn how to process card not present recurring transactions.
Learn how to process card not present installment transactions.
Learn how to process other card not present transactions.
A single instance card not present transaction is used for one-time orders that are placed over the phone or through the mail. Follow the directions below to process a single instance card not present transaction.
Use case - A customer calls your business to order something, and provides their credit card number over the phone to purchase their item.
Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.
1. Begin the Purchase transaction by following the Purchase steps 1 & 2.
2. At the SWIPE CARD or SWIPE OR INSERT
CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press
the green key.
3. At the ENTER EXPIRY DATE [MMYY] prompt,
key in the card’s expiry date in MM/YY format and press the green
key.
4. At the ENTER MAN ENT PASSWORD prompt,
key in the manual card entry
password and press the green key.
5. At the CARD PRESENT/CARD NOT PRESENT
prompt, press the
key to scroll down and select
CARD
NOT PRESENT, then
press the green key.
6. At the SINGLE RECURRING INSTALLMENT
OTHER prompt, press the green key to select SINGLE.
7. At the VALIDATION CODE: prompt, enter
the card’s three-or-four digit CVV value and press the green key.
Proceed to step 9.
♦ If no CVV is present, or is unreadable,
press the green key to bypass the prompt. Proceed to
step 8.
8. At the CODE PRESENT? prompt, do one of the following:
♦ If there is no CVV value on the card,
press the key
(NO). Proceed to step 9.
♦ If there is a CVV value but it is unreadable,
press the 
key
(XREAD). Proceed to step 9.
9. Follow the remaining merchant prompts:
♦ If tip entry is disabled, follow the merchant prompts table.
♦ If tip entry is enabled, follow the merchant prompts table.
A recurring card not present transaction is part of a series of transactions that uses a stored credential. It is processed at fixed, regular intervals (not to exceed one year between transactions) representing cardholder agreement for the merchant to initiate future transactions for the purchase of goods or services provided.
Use Case Examples - Subscription payments, bill payments (electric bill, gym membership, monthly car insurance payment, mobile phone bill)
Follow the directions below to process a recurring card not present transaction.
Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.
1. Begin the Purchase transaction by following the Purchase steps 1 & 2.
2. At the SWIPE CARD or SWIPE OR INSERT
CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press
the green key.
3. At the ENTER EXPIRY DATE [MMYY] prompt,
key in the card’s expiry date in MM/YY format and press the green
key.
4. At the ENTER MAN ENT PASSWORD prompt,
key in the manual card entry
password and press the green key.
5. At the CARD PRESENT/CARD NOT PRESENT
prompt, press the
key to scroll down and select
CARD
NOT PRESENT, then
press the green key.
6. At the SINGLE RECURRING INSTALLMENT
OTHER prompt, press the
key
to scroll down to select RECURRING, then
press the green key.
The "PLEASE WAIT" "SENDING" and "RECEIVING" prompts appear as the terminal communicates with the Moneris host.
7. Follow the remaining merchant prompts:
♦ If tip entry is disabled, follow the merchant prompts table.
♦ If tip entry is enabled, follow the merchant prompts table.
An installment card not present transaction is part of a series of transactions that uses a stored credential and represents a cardholder agreement with the merchant. An installment has future transaction(s) over a period of time and the transaction is for a fixed amount.
Use Case - Furniture purchase, tuition, home shopping network purchase
Follow the directions below to process an installment card not present transaction.
Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.
1. Begin the Purchase transaction by following the Purchase steps 1 & 2.
2. At the SWIPE CARD or SWIPE OR INSERT
CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press
the green key.
3. At the ENTER EXPIRY DATE [MMYY] prompt,
key in the card’s expiry date in MM/YY format and press the green
key.
4. At the ENTER MAN ENT PASSWORD prompt,
key in the manual card entry
password and press the green key.
5. At the CARD PRESENT/CARD NOT PRESENT
prompt, press the
key to scroll down and select
CARD
NOT PRESENT, then
press the green key.
6. At the SINGLE RECURRING INSTALLMENT
OTHER prompt, press the
key
to scroll down to select INSTALLMENT, then
press the green key.
The "PLEASE WAIT" "SENDING" and "RECEIVING" prompts appear as the terminal communicates with the Moneris host.
7. Follow the remaining merchant prompts:
♦ If tip entry is disabled, follow the merchant prompts table.
♦ If tip entry is enabled, follow the merchant prompts table.
An other (or card on file) transaction uses a stored credential, does not occur on a scheduled or regularly occurring transaction date, where the cardholder has provided consent for the merchant to initiate one or more future transactions, transaction is for a fixed or variable amount, transaction dates are unknown.
Use Case- Snowplow service will plow your driveway when it snows two inches or more, or when a cardholder requests transit merchant to top-up their account when balance reaches a certain amount.
Follow the directions below to process an other card not present transaction.
Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.
1. Begin the Purchase transaction by following the Purchase steps 1 & 2.
2. At the SWIPE CARD or SWIPE OR INSERT
CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press
the green key.
3. At the ENTER EXPIRY DATE [MMYY] prompt,
key in the card’s expiry date in MM/YY format and press the green
key.
4. At the ENTER MAN ENT PASSWORD prompt,
key in the manual card entry
password and press the green key.
5. At the CARD PRESENT/CARD NOT PRESENT
prompt, press the
key to scroll down and select
CARD
NOT PRESENT, then
press the green key.
6. At the SINGLE RECURRING INSTALLMENT
OTHER prompt, press the
key
to scroll down to select OTHER, then
press the green key.
The "PLEASE WAIT" "SENDING" and "RECEIVING" prompts appear as the terminal communicates with the Moneris host.
7. Follow the remaining merchant prompts:
♦ If tip entry is disabled, follow the merchant prompts table.
♦ If tip entry is enabled, follow the merchant prompts table.