Assisted UnionPay Refund

Determine if the UnionPay Purchase you wish to refund was assisted or not by looking at the Purchase receipt.  If UNIONPAY is printed below APPROVED, then the transaction was assisted.

• If the original UnionPay Purchase was not assisted, then perform a Refund  as you normally would.

• If the original UnionPay Purchase was assisted, then follow the steps below to perform an assisted Refund.

1. Start an assisted UnionPay transaction for a Refund.
   The SWIPE ADMIN CARD screen appears.

2. Swipe the POS admin card.  
   The REFUND-UP ENTER AMOUNT screen appears.

3. Enter the amount to be refunded and press the green key.

   If the ENTER CLERK ID prompt, refer to the "Entering the Clerk ID" procedure.

   If the ENTER INVOICE NO prompt appears, refer to the "Entering the Invoice Number" procedure.

   The ENTER ORIGINAL AUTHORIZATION# prompt appears.

4. Key in the AUTH# found on the Purchase receipt.
   The SWIPE CARD/GLISSER LA CARTE prompt appears.

5. Enter the card as follows:

6. Follow the prompts that appear on screen:

   If CONTINUE ON PINPAD appears, the cardholder continues the transaction on the PINpad (when attached).

   If CUSTOMER PRESS OK TO CONTINUE appears, the cardholder presses the green key on the terminal or on the PINpad (if attached).

If the REFUND $XX.XX? prompt appears, the cardholder confirms the Refund amount by pressing the key.

If RETURN TO CLERK appears, the cardholder returns the terminal to you.

7. When an APPROVED message appears (see list below) on the terminal or PINpad, process the receipts that are printed:

   APPROVED ###### PRESS OK

   APPROVED ###### OBTAIN SIGNATURE

   APPROVED ###### GIVE CUST COPY  

   APPROVED ######

8. The terminal returns to the READY screen.