ERROR MESSAGE
PROBLEM and SOLUTION
CHECK ECR
CONNECTION
PRESS [OK]
The terminal could not communicate with your ECR to transmit the Moneris Host transaction response because the terminal-to-ECR connection is broken.
1. Press the
green 
key.
2. When RESPONSE WAS NOT SENT TO ECR PRESS [OK] appears, press
the green key.
3. Reconnect the terminal-to-ECR cable. (If the terminal is
connected to your ECR via an Ethernet network, ensure that your
Ethernet is functioning correctly.)
ECR PRINTING
FAILED
RETRY CONTINUE
The ECR was unable to print the transaction receipts in the allotted time.
1. Do one of the following:
To retry printing the receipts from
the ECR, press 
(RETRY).
To print the receipts from the terminal,
press the 
key
(CONTINUE).
2. Before you initiate another transaction from your ECR, confirm that its printer is functioning correctly.