Scroll down: press the 
key
to move the highlight
bar down.
Scroll up: press the 
key to move the highlight
bar up.
Select a highlighted
item: press
the green 
key.
This transaction (also known as a Refund Correction) is used only when a Refund transaction was entered incorrectly and needs to be cancelled.
IMPORTANT: This transaction must be processed for the full amount of the original Refund, and it must be processed in the same batch as the original Refund.
From the READY screen:
To navigate through the menus:
Scroll down: press the key
to move the highlight
bar down.
Scroll up: press the
key to move the highlight
bar up.
Select a highlighted
item: press
the green key.
For information about the keys...
1. Press the Admin
key.
The MAIN MENU appears.
2. Press the
green key
to select TRANSACTIONS.
The TRANSACTIONS menu appears.
3. Scroll down to VOID-REFUND,
and press the green key.
The SWIPE ADMIN CARD prompt appears.
4. Swipe the POS Admin card.
The ENTER AMOUNT entry screen appears.
5. Key in the amount of the Refund to be
voided, and press the green
key.
IMPORTANT: This transaction must be processed for the full amount of the original Refund.
If the ENTER CLERK ID entry screen appears ...
If the ENTER INVOICE NO entry screen appears ...
The SWIPE OR INSERT CARD prompt appears on the terminal.
6. Enter the card as follows:
|
|
|
manually
enter |
a. Swipe the card on the terminal (or external PINpad if attached) . If the ENTER LAST 4 DIGITS entry
screen appears on the terminal
, key in the last 4 digits of the Card number, and press the
green The ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal . b. Key in the Auth # found on the
Refund receipt, and press the
green IMPORTANT: Enter an Original Authorization number that exists in the current Batch. c. Continue below at step 7. |
a. You or the cardholder must insert the card into the terminal chip reader (or the external PINpad chip reader if the PINpad is attached) . IMPORTANT: Leave the chip card in the reader for the entire transaction. If the SELECT <Application name> prompt appears ... The ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal . b. Key in the Auth # found
on the Refund receipt, and press the
green IMPORTANT: Enter an Original Authorization number that exists in the current Batch. c. Continue below at step 7. |
a. Key in the card number, and
press the green The ENTER EXPIRY DATE entry screen appears on the terminal. b. Key in the expiry date, and press
the green c.
Key in the manual
card entry password and press the green If MAIL/TEL options appear on the terminal ... If the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt appears on the terminal ... The ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal . d. Key in the Auth # found on the
Refund receipt, and press the green IMPORTANT: Enter an Original Authorization number that exists in the current Batch. e. Continue below at step 7. |
7. One of the following prompts may appear on the terminal:
If CUSTOMER PRESS OK TO CONTINUE appears ...
If CONTINUE ON PINPAD appears ...
8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear on the terminal :
If ENTER PROMO CODE appears ...
If ENTER INVOICE NO appears ...
If ENTER XXX AMOUNT appears ( XXX is the tax type, e.g. GST) ...
9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type:
If APPROVED ###### OBTAIN SIGNATURE appears,
press the green key.
A receipt prints.
If APPROVED ###### GIVE CUST COPY appears,
press the green key.
A receipt prints.
10. Process receipts.
