Error Messages in Semi-Integrated Mode

A message will appear on the terminal display if an error occurs while the terminal is working in Semi-Integrated mode. In the table below, find the error message that appears on the terminal and try the solution. If the error message re-appears, contact the Moneris Merchant Service Centre for assistance.

Note: For a list of standard error messages (i.e., messages not specific to Semi-Integrated mode), refer to the "Error Messages on the iCT250 Terminal" section.

ERROR MESSAGE

PROBLEM and SOLUTION

CHECK ECR
CONNECTION
PRESS [OK]

 

The terminal could not communicate with your ECR to transmit the Moneris Host transaction response because the terminal-to-ECR connection is broken.

1. Press the key_okay-r.jpg  key.

2. When RESPONSE WAS NOT SENT TO ECR PRESS [OK] appears, press the key_okay-r.jpg  key.

3. Reconnect the terminal-to-ECR cable. (If the terminal is connected to your ECR via an Ethernet network, ensure that your Ethernet is functioning correctly.)
 

ECR PRINTING
FAILED

RETRY         CONTINUE
 

The ECR was unable to print the transaction receipts in the allotted time.  

1. Do one of the following:

To retry printing the receipts from the ECR, press the key_f1-r.jpg key (RETRY).

To print the receipts from the terminal, press the key_f3-r.jpg key (CONTINUE).

2. Before you initiate another transaction from your ECR, confirm that its printer is functioning correctly.  

Note: The terminal will store "APPROVED" transactions in its memory.