DECLINED MESSAGE
RESOLUTION
DECLINED
Return the card
to the cardholder, and advise them to contact their card issuer.
Request another form of payment.
DECLINED 4x
HOLD CARD - CALL
Retain the card if possible and contact Moneris Merchant Contact Centre for further instructions.
DECLINED BY CARD
PRESS OK
The chip card has declined the transaction.
- Press the
key.
- The DECLINED BY CARD REMOVE CARD message appears.
DECLINED BY CARD
REMOVE CARD
The chip card has declined the transaction.
- The terminal beeps once per second until the chip card is
removed.
- The receipts are printed with DECLINED BY CARD on
them.
- Request another form of payment.
DECLINED
CARD CANCELLED
The debit transaction has not been approved.
If the problem persists, advise the debit cardholder to contact
their branch.
Request another form of payment.
DECLINED
CARD NOT SETUP
The terminal has not been set up on the Moneris Host to process that card type.
Call the Moneris Merchant Contact Centre for assistance.
DECLINED
CARD NOT SUPPORTED
Call the Moneris Merchant Contact Centre for assistance.
DECLINED
EXCEEDS REFUND AMT/LIMIT
The amount of this transaction is greater than your Refund limit.
Provide the cardholder with the amount of the refund using an alternate payment method or contact Moneris Merchant Contact Centre for a temporary increase.
Contact your Moneris Solutions Sales representative if you wish to increase your limit permanently.
DECLINED
EXCESS PIN TRIES
The cardholder has entered their PIN number incorrectly too many times in a row.
Refer the cardholder to their branch, and request another form of payment.
DECLINED
EXPIRED CARD
Examine the Expiry date embossed on the card:
If the date is in the future, retry the transaction.
OR
If the embossed date on the card is in the past, return the card
to the cardholder, and advise them to contact their card issuer
for renewal.
DECLINED
HOLD CARD - CALL
Retain the card if possible and call the Moneris Merchant Contact Centre for further instructions.
DECLINED
INVALID CARD
A debit card has been swiped, and the terminal does not process debit transactions.
Return the card to the cardholder and request another form of payment.
DECLINED
PLEASE TRY AGAIN
REMOVE CARD
A chip transaction could not be completed because it was declined by the Host.
Remove the card, and retry the transaction.
DECLINED RE-TRY
EDIT ERROR ###
PRESS OK
The transaction was not completed.
Press the
key
or wait 3 seconds for the READY screen to reappear then try the
transaction again.
DECLINED - RETRY TRANSACTION?
YES NO
A non-chip transaction could not be completed because it was declined by the Host.
Try again by pressing the
key, or return to the READY screen by pressing
the
key.