Selecting the Chip Card Application chip-icon.gif

When the chip card has more than one application that the terminal also supports, the SELECT <Application name> prompt appears.  The application to be used to process the current transaction must be selected.

Note:  On the display <Application name> is replaced with the name of the first application in the list of available applications.

The cardholder selects the application during a Purchase or Pre-Authorization transaction.  You, the Merchant, select the application during a Refund, Purchase-Void, or Refund-Void:

Selecting Application for Purchase or Pre-Authorization transaction:

Terminal only

Terminal + PINpad

When the SELECT<Application name> prompt appears:

1. To select the displayed application, the cardholder presses the key (YES); otherwise, they press the key (NO) to view the next available application on the card.

If the <Application name>-OK? prompt appears, the cardholder presses the key (YES) to confirm that they wish to use the displayed application.

The <Application name> SELECTED PLEASE WAIT message appears while the chip verifies that the card is valid.

2.   Go back to the "Cardholder Prompts: Debit/Credit" procedure.

When the SELECT <Application name> prompt appears:

1. To select the displayed application, the cardholder presses the key-p_f1-r.jpg key (YES); otherwise, they press the key-p_f3-r.jpg key (NO) to view the next available application on the card.

If the <Application name>-OK? prompt appears, the cardholder presses the key-p_f1-r.jpg key (YES) to confirm that they wish to use the displayed application.

The <Application name> SELECTED PLEASE WAIT message appears while the chip verifies that the card is valid.

2.   Go back to the "Cardholder Prompts: Debit/Credit" procedure.

 

Selecting Application for Refund or Void transaction:

IMPORTANT:  Do NOT allow the cardholder to select the application. You must select the application used to perform the original transaction (indicated on the original transaction receipt).

Terminal only

Terminal + PINpad

When the SELECT <Application name> prompt appears:

1. To select the displayed application, press the key (YES); otherwise, press F3 (NO) to view the next available application.

If the <Application name>-OK? prompt appears, press the key (YES) to confirm that the displayed application should be used.

The <Application name> SELECTED PLEASE WAIT message appears while the chip verifies that the card is valid.

2.   Go back to the "Cardholder Prompts: Debit/Credit" procedure.

1. The SELECT <Application name> prompt does not appear on the PINpad for these transactions.  

Refer to the "Terminal only" column in this table.