Card Entry and Card Verification Methods for UnionPay Cards

Card Entry

Based on whether the card is present or not present, follow the appropriate entry method.

For this situation:

Do this:

Card is present

For cards with a chip: Insert the card and follow the prompts on screen
For cards with a magnetic stripe only: swipe the card and follow the prompts on screen
If other card entry methods fail, key in the card number:
For hotels and car rental agencies, you may key in the card number for all transactions.
For other merchants, you may key in the card number for follow-on transactions only (refund, void, pre-auth advice).

NOTE: Contactless entry is not supported.

Card is not present

Manually key in the card number for:

Transactions at hotels and car rental agencies (credit only)
Mail Order /Telephone Order (MOTO) transactions (credit only)

Card Verification

When the cardholder is present, UnionPay transactions require card verification by cardholder signature. In addition to a signature, some cards required the entry of a Personal Identification Number (PIN).

Signature. If present, the cardholder must sign the merchant copy of the receipt, including transactions where the cardholder has entered a PIN.
PIN. Both UnionPay chip cards and magnetic stripe only cards may prompt the cardholder for a PIN. Some cards permit the cardholder to bypass the PIN, if he/she has configured the card in this manner with the issuing bank.
NOTE: It is up to the cardholder to know whether his or her card requires a PIN.