Performing Balance Inquiries on Pre-paid Credit Cards

From the READY screen:...

1. Press the key.

2. In the Main Menu, select TRANSACTIONS.

3. On the Transactions menu, select BAL INQUIRY.
The SWIPE ADMIN CARD prompt appears.

4. Swipe the POS Admin Card.
The SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt appears.

5. Enter the card as follows:

swipe

tap

manually enter
(credit cards)

a. Swipe the card on the terminal (or external PINpad if attached).

If the ENTER LAST 4 DIGITS entry screen appears on the terminal, key in the last 4 digits of the Card number, and press the key.

b. Continue below at step 6.

a. The cardholder taps (or waves) their card or mobile device (e.g. mobile phone, tablet, e-reader, key fob, watch, mobile tag, etc)) over the terminal's or PINpad's internal contactless reader (i.e., the display screen).

The terminal or PINpad beeps.

The cardholder may be required to enter a passcode on their mobile device.

b. Continue below at step 6.

a. Key in the Card number, and press the key.

The ENTER EXPIRY DATE entry screen appears on the terminal .

b. Key in the Expiry date, and press the key.

If ENTER ADMIN PASSWORD appears, key in your admin password.

If the SWIPE ADMIN CARD prompt appears on the terminal, swipe the POS admin card.

c. Continue below at step 6.

The card will be queried for its available balance.

6. When the transaction completes, the terminal displays APPROVED GIVE CUST COPY and the receipt prints.

7. Hand the receipt to the cardholder.

Note: For balance inquiry, only one receipt copy (Customer Copy) is printed, regardless of the number of copies that have been configured to print.