Card entry options (terminal and PIN pad)

The screen displays "Tap, insert, or swipe".

The customer inserts the card into the terminal’s (or external PIN pad's) chip reader.

Unless the device prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.

The customer may be prompted to key in a PIN.

The chip card must remain inserted until the screen displays "Please remove your card".

The screen displays "Tap, insert, or swipe".

The customer taps their card over the icon that appears above the display screen.

The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it over the contactless reader).

If the customer is using a mobile device, they may be directed to enter a passcode on their smartphone or tablet.

Note the following:

Your merchant account must be configured for contactless functionality.

Only Purchases, Refunds, and Balance Inquiries can be processed using a contactless card.

The transaction amount must be equal to or less than the maximum Contactless Transaction Limit set for the card. If the amount is greater than the contactless limit for the card, the terminal displays “Limit exceeded” followed by “Insert or swipe”.  To complete the transaction for the same amount, the customer inserts or swipes their card.

The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have to touch it.

The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it in front of the screen).

The screen displays "Tap, insert, or swipe".

Swipe the card on the device’s magnetic stripe reader.

Note: If the card has a chip and the terminal is enabled to read chip cards, the card must be inserted into the chip reader.