key to acknowledge that the batch has been closed.Gift card and loyalty card transactions processed on your terminal are stored in a Gift & Loyalty batch. This batch is separate from the batch for your debit and credit card transactions. In order for Moneris to transfer the funds from your Gift & Loyalty transactions into your business account, the batch must be closed using the procedure below. Once the batch is closed, a new batch is opened automatically and the batch number is incremented. Any new transactions will be stored in the new batch.
Notes: When a Gift & Loyalty batch is closed, all Gift & Loyalty totals are cleared. If you wish to view/print the Gift & Loyalty transaction totals report or tip report for the current batch, be sure to generate those reports before you close the batch.
You must close your Gift & Loyalty batch yourself by using the terminal. Moneris cannot close it for you automatically (system close is not available for Gift & Loyalty programs). Follow these steps.
Important: Moneris strongly recommends closing your batch each day.
From the Main menu, tap End of Day, then tap Close Gift & Loyalty Batch.
The terminal communicates with the Moneris host to obtain your Gift & Loyalty batch totals. On the Close Gift & Loyalty Batch menu, the terminal indicates whether the batch is "in balance" or "out of balance" with the batch totals on the Moneris host.
Do one of the following:
If your batch is in balance, go to step 8 to proceed with closing the batch.
If your batch is out of balance, go to step 3.
Print the Host Totals report.
On the Close Gift & Loyalty Batch menu, tap Host Totals.
The terminal displays the totals of all gift transactions in the current batch, as recorded on the Moneris host.
Tap Print or press 1 on the keypad to print the report.
The terminal prints the gift totals from the Moneris host and returns to the Host Totals screen.
Tap OK to return to the Close Gift & Loyalty Batch menu.
Print the Terminal Totals report.
On the Close Gift & Loyalty Batch menu, tap Terminal Totals.
On the search screen, tap Select Type and then tap Entire Batch.
Tap OK to proceed with the search.
Tap Print to print the terminal totals.
Tap OK to return to the Close Gift & Loyalty Batch menu.
Compare the Host Totals report (printed in step 3) with the Terminal Totals report (printed in step 4) to determine which transaction type is missing from the host. For example, a particular card may show 5 Purchases (Loyalty Earned) on the terminal totals but only 4 Purchases (Loyalty Earned) on the host totals.
View the Transaction Details report to find the missing transaction(s).
On the Close Gift & Loyalty Batch menu,tap Transaction Details.
The terminal displays the details of all gift and loyalty transactions in the current batch together with transaction totals, as recorded on the terminal.
For each missing transaction, locate the date, time, dollar amount (or points for Loyalty), and the last 4 digits of the card number. Print the report if this is more convenient for you.
If requested, the terminal prints the transaction details and totals, and returns to the Transactions Details screen.
Call Moneris Customer Care toll-free at 1-866-319-7450 to obtain assistance with reconciling your out-of-balance batch. Go to step 7a.
You can also proceed with closing your batch now (go to step 8) and contact Moneris the next business day for help with reconciliation.
When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 6b. You can read it from the Transaction Details report screen or from the printed report.
After speaking to Moneris, if the terminal still displays the Transaction Details report, tap OK to return to the Close Gift & Loyalty Batch menu.
On the Close Gift & Loyalty Batch menu, tap OK to proceed with closing the batch.
The terminal processes your request, then displays "Batch Closed".
Tap Batch Closed or press the green key to acknowledge that the batch has been closed.
The terminal returns to the End of Day menu.