Troubleshooting semi-integration

Toggle your terminal back to standalone mode. On the Main menu, swipe left to display the second screen, and then tap Standalone.

Refer to the error message "Cannot connect to host" in the Troubleshooting section.

Ensure that your terminal is properly connected to your POS.

All terminals using an IP network

Ensure that your terminal always uses the same IP address in order to maintain a connection to your POS. You can accomplish this in 2 ways. Choose one:

Configure the network setup on your Moneris terminal to use static IP addressing. At the Main menu, tap Settings, Communication, and Communications setup, then follow the prompts. For detailed instructions, refer to Advanced Wi-Fi settings.

Continue to use dynamic IP addressing, which is the default on your Moneris terminal, but configure your router to always assign the same IP address to the terminal. Contact your network team / IT department for assistance with this if needed.

Wired terminals

Make sure all Ethernet/USB cables are securely connected to the terminal and to your POS/network infrastructure and that the Ethernet port is working.

Check the integration settings on your terminal. Refer to Setting up semi-integration on your terminal .

Wireless terminals

Check the Communication Setup screen for the following items.

Make sure that cellular communication is disabled (if applicable) and that Wi-Fi is enabled.

Make sure your terminal is connected to a Wi-Fi network. If your terminal is connected via Wi-Fi, the name of the Wi-Fi network will appear under Scan Networks.

It’s recommended that your POS and your terminal are on the same LAN.

Check the integration settings on your terminal. Refer to Setting up semi-integration on your terminal.