key twice to return to the End of Day menu.If your account is set up for system close, Moneris automatically closes your batch for you at the end of each day. If you would like to verify your totals for the day, follow these instructions.
View the Host Totals report.
The Host Totals report must be accessed before 11:00 p.m. local time, that is, before Moneris closes your batch. You can also view (and download) the host totals report online starting at 7 a.m. the next day by logging into the Merchant Direct web portal and selecting Daily Transaction Report Menu, then Daily Batch Summary Report.
From the Main menu, tap End of Day, then Host Totals.
The terminal communicates with the Moneris Host to obtain the batch totals recorded on the host.
To print the report, tap Print or press 1 on the keypad.
Tap OK to return to the End of Day menu.
Compare the Moneris Host totals with your receipts or other business records. If you determine there are discrepancies with the Host Totals report, continue with the steps below. Otherwise, no further action is needed.
View the Transaction Details report to find the missing transaction(s).
On the End of Day menu, tap Transaction Details.
The Transaction Details search screen appears.
Tap Select Type, then Entire Batch, then tap OK.
The terminal displays the details of the last 500 transactions, together with transaction totals, as recorded on the terminal.
For each missing transaction, locate the date, time, dollar amount, and the last 4 digits of the card number.
Call Moneris Customer Care toll-free at 1-866-319-7450, now or the next business day, to obtain assistance with reconciliation.
When listening to the options on the telephone menu, select “Financial Inquiry”. We will ask you for the information gathered in step 2c. You can read it from the Transaction Details report screen.
After speaking to Moneris, if the terminal still displays the Transaction Details report, press the yellow key twice to return to the End of Day menu.