Follow these steps to allow the customer to display and print the balance of a gift card.
1. From the Main menu, tap Transactions, Additional transactions, Moneris Gift, then Balance Inquiry.
2. When prompted, pass the terminal to the customer so they can respond to the customer prompts.
Note: If you have the optional external PIN pad, you will not be prompted to pass the terminal; the customer will respond to prompts on the external PIN pad instead.
The “Swipe or enter Gift card” prompt appears.
3. The customer swipes the gift card for which they want to see the balance.
§ If prompted, the customer enters the card verification code (CVC) from the gift card.
The “Processing your request” message appears.
4. The terminal displays:
§ the status of the gift card, for example, Card Active;
§ the dollar value on the gift card, for example, Balance $25.00.
5. The customer taps OK to continue.
The terminal displays the card status and card balance again, with the option to print the information.
6. The customer chooses one of the following on the terminal:
§ To print the balance inquiry, the customer taps 1 Print, or presses 1 on the keypad.
The customer copy of the balance inquiry prints. No other formats are available.
Note: There is no merchant copy of the balance inquiry since it is intended for the customer only.
§ To end the transaction, the customer taps OK.
7. If the Cardholder copy of the Balance Inquiry prints, give it to the customer.