Refund - Cash

Follow these steps to perform a full or partial cash refund when the original Purchase transaction was paid in cash.

1.      From the Main menu, tap Transactions, then Additional Transactions, then Cash, then Refund.

§        Respond to any security prompts that appear .

The "Please enter the refund amount" prompt appears.

2.      Key in the cash refund amount and tap OK.

§        Respond to any merchant prompts that appear. The terminal may ask for an invoice number and other information.

3.      When prompted, pass the terminal to your customer so they can confirm the refund amount and respond to the customer prompts.

4.      The customer taps Yes to confirm the refund total.

5.      Once the transaction is approved, the "How would you like your receipt?" screen appears with the options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None.  

Note:      You can choose which receipt options customers will see.

6.      The customer selects a receipt format (or no receipt) by tapping one of the options on screen or by pressing the corresponding number key on the keypad.

The "Transaction Complete/Please pass terminal back to clerk" screen appears.

7.      The customer passes the terminal back to you.

8.      On the Transaction Approved screen, tap OK.

9.      Process any printed receipts.

§        if the customer selected Email...

§        if the customer selected Text...

§        if the customer selected Print...

§        if the customer selected None...

 

More information

General guidelines for performing transactions.

Transactions menu