Void

Perform a void when a Purchase has been entered incorrectly and needs to be cancelled and re-done.

§ If you have more than one terminal, you must process the void on the same terminal as the original transaction.

§ The whole transaction will be voided -- you cannot perform a partial void.

§ Only transactions in the current batch can be voided. For example, if the purchase transaction that you want to void is in a batch that is already closed, perform a refund instead.

Voids are performed using the Reports screen. Follow these instructions.

	1. Tap the Main menu icon, then tap Reports.
	2. Look under “Latest transactions” and tap the transaction you want to void. You can also tap Scan to scan the QR code from a receipt, or tap Search to look for the transaction to be refunded. For instructions, refer to Methods of finding a transaction.
	3. The transaction details appear. § Verify this is the right transaction, then tap Void. § Otherwise, tap the Back < icon in the title bar to go back to the previous screen. Note: What if Void does not appear at the bottom of the screen? This means the transaction is not in the current batch. Only transactions in the current batch can be voided. If you need to reverse the transaction, perform a refund instead of a void.
	4. The application prompts you to confirm that you want to proceed with voiding the transaction. § To proceed, tap OK. Continue to step 5. § To cancel, tap Back. 5. Choose one of these options: § If the original purchase was processed using a credit card, skip to step 9. § If the original purchase was processed using a debit card or UnionPay card, continue to step 6.
	6. As indicated on-screen, pass the terminal to the customer so they can enter their card and respond to any customer prompts.
	7. The Void total screen appears, prompting the customer to “Tap, insert, or swipe.” a. The customer enters their card on the terminal. Depending on the type of card, they can tap, insert, or swipe it. For more information, refer to card entry options. b. The customer responds to any additional prompts. For example: § Select an account (chequing or saving); § Enter PIN
	8. The “Processing, please wait” message appears. If the customer inserted a chip card, the message “Do not remove your card” also appears.
	9. Once the void is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email, and No Receipt. Note: You can choose which receipt options customers will see. Refer to Receipt settings. a. The customer selects a receipt format (or no receipt) by tapping one of the options on screen. b. If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
	10. If the customer chose to receive a paper receipt: a. The application prints the receipt. b. The customer tears off the receipt.
	11. The “Transaction Complete” prompt appears. a. The customer passes the terminal back to you. b. On the “Transaction Complete” screen, tap OK to return to the default Purchase screen.
	12. If you enabled merchant receipt printing, the application prints the merchant copy of the receipt. Store the receipt for your records.
	13. The default screen (Sale) appears. The application is ready to process your next transaction.