If the terminal does not display an error message but is not functioning correctly, review this list of problems to find suggested solutions.
| Issue | Solution |
|
Blank receipts and reports The terminal appears to be printing receipts and reports but the paper is blank. |
The paper roll is installed backward and needs to be re-installed. Refer to Install the paper roll for guidance. |
| Terminal does not allow you to manually enter card numbers. |
On the Purchase screen, make sure you select Manual entry as the method of card entry. For step by step instructions, refer to Purchase – Card not present (CNP). Implement these settings to allow manual entry:
|
| Touch screen not responding to input. |
Tap on the icon with your fingertip using a light touch. If the terminal still does not respond, power off the terminal then power it on again (by disconnecting and reconnecting the power cable). |