Assisted UnionPay Refund

Determine if the UnionPay Purchase you wish to refund was assisted or not by looking at the Purchase receipt. If UNIONPAY is printed below APPROVED, then the transaction was assisted.

If the original UnionPay Purchase was not assisted, then perform a Refund as you normally would.
If the original UnionPay Purchase was assisted, then follow the steps below to perform an assisted Refund.

Start an assisted UnionPay transaction for a Refund.
The SWIPE ADMIN CARD screen appears.
Swipe the POS admin card.
The REFUND-UP ENTER AMOUNT screen appears.
Enter the amount to be refunded and press the key.

If the ENTER CLERK ID prompt, refer to the "Entering the Clerk ID" procedure.

If the ENTER INVOICE NO prompt appears, refer to the "Entering the Invoice Number" procedure.

The ENTER ORIGINAL AUTHORIZATION# prompt appears.
Key in the AUTH# found on the Purchase receipt.
The SWIPE CARD/GLISSER LA CARTE prompt appears.
Enter the card as follows:

Swipe

Manually Enter by Keying

(see conditions under Card Entry)

a. Swipe the card on the terminal.

If the ENTER LAST 4 DIGITS screen appears, key in the last 4 digits of the card number, and press the key.

b. Continue below at step 6.

a. Key in the Card number, and press the key.

The ENTER EXPIRY DATE screen appears.

b. Key in the Expiry date, and press the key.

If ENTER ADMIN PASSWORD appears, key in your admin password.

If the SWIPE ADMIN CARD prompt appears, swipe the POS admin card.

If MAIL/TEL options appear, refer to the "Transaction with MOTO Enabled" procedure.

If the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt appears, refer to the "Taking a Manual Imprint of a Card" procedure.

c. Continue below at step 6.

Follow the prompts that appear on screen:

If CONTINUE ON PINPAD appears, the cardholder continues the transaction on the PINpad (when attached).

If CUSTOMER PRESS OK TO CONTINUE appears, the cardholder presses OK on the terminal.