Use this transaction to cancel a gift/loyalty transaction that was started from the ERNEX menu. The gift/loyalty transaction that matches the Ernex Reference number entered during this Void transaction will be cancelled.
To cancel loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu.
Gift and loyalty transactions can be cancelled using this transaction including:
Loyalty Transactions
Purchase
Completion/Advice
Refund
Redemption
Activation
Gift Transactions
Purchase
Refund
Activation/Load
From the READY screen:
To navigate through the menus:
- Scroll down: press the key to move the highlight bar down.
- Scroll up: press the key to move the highlight bar up.
- Select a highlighted item: press the key.
For information about the keys...
1. Press the key.
The MAIN MENU appears.
2. Scroll down to ERNEX, and press the key.
The ERNEX menu appears.
3. Scroll down to VOID, and press the key.
When the SWIPE ADMIN CARD prompt appears, swipe the POS admin card.
The SWIPE OR ENTER CARD prompt appears.
4. Swipe the gift/loyalty card on the terminal
OR Key in the gift/loyalty card number, and press the key.
If the SWIPE ADMIN CARD prompt appears again, swipe the POS admin card.
For Gift cards, if the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press the key.
If the ENTER CLERK ID entry screen appears ...
The ERNEX REFERENCE NUMBER entry screen appears.
5. Key in the REF # that appears on the gift/loyalty card transaction receipt, and press the key.
The PROCESSING prompt appears, and then the APPROVED PRESS OK prompt appears.
6. Press the key to return to the READY screen.