What is an assisted UnionPay transaction? It is simply a transaction where you tell the terminal that you will be using a UnionPay card before you actually enter the card. Use this transaction method when standard processing methods produce one of the following error messages:
INVALID CARD NO.
INVALID EXPIRY DATE PLEASE RETRY
To start an assisted UnionPay transaction, choose one of the following methods:
Use the F1 key
At the ENTER AMOUNT screen for any transaction, press the F1 key.
At the USE UNIONPAY CARD? prompt, select YES to start a UnionPay transaction.
The ENTER AMOUNT screen re-appears showing the name of the transaction followed by -UP.
For example:
To start an assisted UnionPay Purchase, press F1 at the READY screen.
To start an assisted UnionPay Refund, press the key, select Transactions, select Refund, then press the F1 key at the ENTER AMOUNT screen.
Navigate to the UNIONPAY menu
At the READY screen, press the key
On the MAIN menu, select UNIONPAY TRANS
On the UNIONPAY menu, select the UnionPay transaction you wish to perform.
The ENTER AMOUNT screen re-appears showing the name of the transaction followed by -UP. For example, the refund transaction screen shows REFUND-UP.
Use one of the UnionPay admin shortcut codes
At the READY screen, press the key twice
Key in the 3-digit code for the transaction you wish to begin:
120 PURCHASE-UP
121 REFUND-UP
122 PRE-AUTH-UP
123 P-A ADVICE-UP
126 VOID-PURCHASE-UP
127 VOID-REFUND-UP