Void with Debit/Credit Card: SI Mode

In Semi-Integrated mode, follow this procedure to void (correct) a debit/credit purchase or refund transaction, including transactions made using a pre-paid credit card.

Note: Perform a void transaction for each card used in a partial approval transaction.  For examples, refer to Partial Approval Transaction Scenarios.

Note: The void must be processed in the same batch as the original transaction. The transaction types, tender types, and data fields on your ECR may have different names than those used in this document.

1. Start the transaction from your ECR:

a. Select the purchase-void or the refund-void transaction type.

b. Select the debit/credit tender type.

c. If required, enter the following data (found on the original debit/credit purchase or refund receipt):

• clerk ID

• invoice number

• authorization number

d. Enter the transaction amount.

e. Send the transaction request.

2. Continue the transaction on the iCT250 terminal:

a. If SWIPE ADMIN CARD appears, swipe the POS admin card.

b. Wait for one of the following prompts to appear (see list below), and then enter the required data on the terminal (if you are voiding a debit/credit Purchase, continue in "Purchase-Void," and begin at the first "if" statement in step 5 of that procedure as applicable to the prompt that appears. If you are voiding a debit/credit Refund, continue in "Refund-Void," and begin at an "if" statement in step 5 of that procedure as applicable to the prompt that appears).

• ENTER CLERK ID

• ENTER INVOICE NO

• ENTER ORIGINAL AUTHORIZATION #

• SWIPE CARD or SWIPE OR INSERT CARD

If performing a purchase void or refund void for a partial approval transaction, and if the UPDATE POINTS TO ANOTHER CARD? prompt appears, select NO.  Once the purchase void or the refund void is complete (for the pre-paid credit cards and other tenders used) you can adjust the Loyalty points in the Ernex menu, using Loyalty Purchase (to add points) or Loyalty Refund (to remove points).

3. Process the transaction receipts.

If your ECR is configured to print receipts...