When the chip card has more than one application that the terminal also supports, the SELECT <Application name> prompt appears. The application to be used to process the current transaction must be selected.
The cardholder selects the application during a Purchase or Pre-Authorization transaction. You, the Merchant, select the application during a Refund, Purchase-Void, or Refund-Void:
Selecting Application for Purchase or Pre-Authorization transaction:
Terminal only |
Terminal + PINpad |
When the SELECT<Application name> prompt appears: 1. To select the displayed application, the cardholder presses the key (YES); otherwise, they press the key (NO) to view the next available application on the card. If the <Application name>-OK? prompt appears, the cardholder presses the key (YES) to confirm that they wish to use the displayed application. The <Application name> SELECTED PLEASE WAIT message appears while the chip verifies that the card is valid. 2. Go back to the "Cardholder Prompts: Debit/Credit" procedure. |
When the SELECT <Application name> prompt appears: 1. To select the displayed application, the cardholder presses the key (YES); otherwise, they press the key (NO) to view the next available application on the card. If the <Application name>-OK? prompt appears, the cardholder presses the key (YES) to confirm that they wish to use the displayed application. The <Application name> SELECTED PLEASE WAIT message appears while the chip verifies that the card is valid. 2. Go back to the "Cardholder Prompts: Debit/Credit" procedure. |
Selecting Application for Refund or Void transaction:
IMPORTANT: Do NOT allow the cardholder to select the application. You must select the application used to perform the original transaction (indicated on the original transaction receipt).
Terminal only |
Terminal + PINpad |
When the SELECT <Application name> prompt appears: 1. To select the displayed application, press the key (YES); otherwise, press F3 (NO) to view the next available application. If the <Application name>-OK? prompt appears, press the key (YES) to confirm that the displayed application should be used. The <Application name> SELECTED PLEASE WAIT message appears while the chip verifies that the card is valid. 2. Go back to the "Cardholder Prompts: Debit/Credit" procedure. |
1. The SELECT <Application name> prompt does not appear on the PINpad for these transactions. Refer to the "Terminal only" column in this table.
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