Admin Password Locked - Clearing the Message and Unlocking the Password

If you enter an incorrect password four times in a row, the PASSWORD LOCKED CALL SERVICE CENTRE message will appear and the manual entry function will be disabled.  

Choose one of the following options:

·         If you were processing a transaction and you wish to finish the transaction before calling Moneris Customer Care to unlock the password, refer to the steps below.

·         If you wish to unlock the password now, refer to the section below "To unlock the password now".

To process the transaction before calling Moneris to unlock the password:

NOTE: The customer will have to swipe, insert, or tap their card. Manual entry will not be available.

1. Clear the PASSWORD LOCKED message.

a. Press the  key.

The transaction is cancelled and the CANCELLED message appears.

b. Press the   key.

The merchant copy of the receipt prints and the MERCHANT COPY message appears.

c. Press the green   key.

The customer copy of the receipt prints and the GIVE CUSTOMER COPY message appears.

d. Press the   key.

The READY screen appears.

2. Re-start your transaction from the beginning.

To unlock the password now:

1. Decide on a new password because you will have to change the password immediately after unlocking the current password:

·         The password must be 5 to 10 numbers.

·         Do not use consecutive numbers such as 12345 or 98765, repeating numbers such as 22233, or any of your last 4 passwords.

·         You will have 60 seconds to enter the new password.

2. Contact Customer Care. You will need to provide 3 pieces of information:

·         The date the password was locked

·         The 8-digit terminal ID

·         The 4-digit code displayed on the PASSWORD LOCKED CALL SERVICE CENTRE screen.

3. Press the   key.

    NOTE: If you were processing a transaction, the terminal will first cancel the transaction and print the receipts. Press the   key when the terminal displays CANCELLED, MERCHANT COPY, and GIVE CUST COPY.

The ENTER UNLOCK KEY PROVIDED BY SERVICE CENTRE prompt appears.

4. Enter the unlock key provided by Customer Care and press the   key.

The ENTER NEW 5-10 DIGIT ADMIN PSWD prompt appears.

5. Key in the new password you decided on in step 1, and press the   key.

   NOTE: You have 60 seconds to enter the new password.

The RE-ENTER NEW ADMIN PASSWORD prompt appears.

6. Key in the password again and press the   key.

The terminal briefly displays ADMIN PASSWORD SET UP SUCCESSFULLY, followed by the SECURITY menu.

7. To return to the READY screen to process transactions, press the  key twice.