Follow the procedure below to delete a Pre-Authorization in the terminal memory before it is completed.
To process a Pre-Authorization Deletion:
1. On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.
2. On the transactions menu, select Pre Auth.
3. On the Pre Auth menu, select Del PreAuth.
If the "Password:" prompt appears, key in the manager password and press the green OK key.
The "Retrieve By" prompt appears.
4. Select the method to retrieve the Pre-Authorization you want to delete:
● To retrieve by Sequence Number:
a. Select Seq #.
b. Key in the 6-digit Sequence Number printed on the Pre-Authorization transaction’s receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers). If the message "No Record Found" appears, repeat step 3.
OR
Press the green OK key to retrieve the first Pre-auth transaction in the batch.
OR
● To retrieve by Account Number:
a. Select Acct.
b. Key in the last 4 digits of the credit card number and press the green OK key.
The terminal displays the following information about the Pre-Authorization:
Seq#:
Card Name
Transaction Type
Card Number
Amount
5. Compare the displayed information to the Pre-Authorization's receipt. If the information matches, select Yes to proceed. To cancel the Deletion, select No.
Note: If the displayed Pre-Authorization is not the one you want, select Next to display the next Pre-Authorization in the terminal memory. Repeat until the transaction you want is displayed.
The terminal displays the "PreAuth Deleted" prompt, then returns to the Pre Auth menu.
6. Press the red CANC ANNUL key to return to the transactions menu.
Note: If processing the Pre-Authorization Deletion on a Private Label Card, you may be prompted for a Promo Code.
For details on basic prompts, see Responding to Basic Transaction Prompts.