A Partial Approval transaction can be cancelled on the terminal or, if an external PINpad is attached, from the PINpad. A cancelled Partial Approval transaction does not impact the value stored on the pre-paid credit card.
The cardholder has the ability to cancel a Partial Approval transaction on the terminal. During the transaction, the merchant passes the terminal to the cardholder. It is at this point that the transaction can be cancelled.
To cancel a Partial Approval transaction on the terminal:
1. At the "Partial Appr $###.## Yes No" prompt, select No or press the red CANC ANNUL key.
The terminal displays "Amount Error", then "TRANS CANCELLED Return to Clerk"
2. The terminal prints a merchant and cardholder receipt that displays "PARTIAL APPR CANCELLED" and returns to the transactions menu.
The cardholder has the ability to cancel a Partial Approval transaction on the external PINpad. During the transaction, the PINpad requires cardholder input to acknowledge the Partial Approval. It is at this point the transaction can be cancelled. The rest of the time, the keypad will not accept input because it is waiting on merchant input on the terminal.
To cancel a Partial Approval transaction on the external PINpad:
1. At the "Partial Appr $###.## Yes No" prompt, press the red CANC/ANNUL key.
The PINpad displays "CANCELLED" then "TRANS CANCELLED"
2. Press the green OK key on the terminal.
The Merchant and Customer copies of the cancellation receipts print and the terminal returns to the transactions menu.
OR
1. At the "Partial Appr $###.## Yes No" prompt, press the red CANC/ANNUL key.
The terminal and PINpad display "NOT COMPLETED".
2. The terminal prints a merchant and cardholder receipt that displays "PARTIAL APPR CANCELLED" and returns to the transactions menu.