Follow the procedure below to delete a Loyalty Pre-Authorization in the terminal memory before it is completed.
To process a Loyalty Pre-Authorization Deletion:
1. On the applications menu, select GIFT & LOYALTY.
2. On the GIFT & LOYALTY transactions menu, select Pre Auth.
3. On the Loyalty Pre Auth menu, select Del Pre Auth.
Note: If the "Batch Empty" message appears, it means there are no outstanding Pre-Authorizations to delete.
● If the "Password:" prompt appears, key in the manager password and press the green OK key. The "Retrieve By" prompt appears.
4. Select the method to retrieve the Loyalty Pre-Authorization you want to delete:
● To retrieve by Gift & Loyalty Reference Number:
a. Select Ref#.
The "Ernex Ref Number:" prompt appears.
b. Key in the Ref # printed on the Loyalty Pre-Authorization transaction’s receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers). If the message "No Record Found" appears, repeat step 3.
OR
● To retrieve by Account Number:
a. Select Acct.
b. Key in the last 4 digits of the Loyalty card number and press the green OK key.
The terminal displays the following information about the Loyalty Pre-Authorization:
Ref #:
Amount
Card Number
5. Compare the displayed information to the Pre-Authorization's receipt. Do one of the following:
● If the information matches, select Yes. The terminal displays "PreAuth Deleted" and returns to the Loyalty Pre Auth menu. Proceed to step 6.
● If the information does not match, press Next to scroll through the list of pre-authorized Loyalty cards. Press Yes once the correct information is displayed. The terminal displays "PreAuth Deleted" and returns to the Loyalty Pre Auth menu. Proceed to step 6.
● To cancel the Deletion, select No. The Loyalty Pre Auth menu appears.
6. Press the red CANC ANNUL key to return to the GIFT & LOYALTY transactions menu.