Note: To configure Gift & Loyalty gift card Tip Processing, see Configuring Tip Processing for Moneris Gift Cards.
Note: When tipping is enabled for Gift & Loyalty, and the Gift & Loyalty application starts the Debit & Credit application to pay a balance due, the tip prompt will not reappear for the debit/credit transaction.
If Basic Tip Processing is enabled on the terminal, the customer is prompted as shown below to add a tip amount on gift card purchases.
To enter a tip on a gift card purchase with Basic Tip Processing enabled:
1. The "Tip: $0.00" prompt appears on the terminal.
2. Pass the terminal to the customer, who will follow the prompts.
3. The customer can do one of the following:
· The customer keys in a tip amount to add to the transaction and presses the green OK key to continue the transaction with the tip added.
o If "Excess Tip" appears, the tip percentage added exceeds the maximum allowed. Use the yellow CORR key to remove the value, and then re-enter a lower percentage.
o If the "Invoice Number" prompt appears, you must key in the invoice number, press the green OK key, and then return the terminal to the customer.
The "Accept Total?" prompt appears.
OR
· The customer presses the green OK key without keying in a tip amount and the transaction continues with no tip added.
o If the "Invoice Number" prompt appears, you must key in the invoice number, press the green OK key, and then return the terminal to the customer.
The "Accept Total?" prompt appears.
4. To accept the total, select Yes.
The terminal displays "Approved" for 20 seconds, or until you press the green OK key, and then prints the Cardholder copy of the receipt.
· If the total is not correct, select No at the "Accept Total?" prompt, and repeat step 3.
· If the terminal displays "Balance Due $###.##", follow the Gift or Loyalty Card Transaction With a Balance Due instructions to complete the transaction.
The "Tear Receipt Press OK key" prompt appears.
5. Tear off the Cardholder copy of the receipt and press the green OK key to print the merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.
If Enhanced Tip Processing is enabled on the terminal, the customer is prompted as shown below to add a tip amount on gift card purchases.
To enter a tip on a gift card purchase with Enhanced Tipping enabled:
1. The "Tip Type:" prompt appears on the terminal.
2. Pass the terminal to the customer, who will follow the prompts.
3. The customer can do one of the following:
· The customer selects %.
o If suggested percentages appear (up to three) with an Other selection, the customer selects the desired tip percentage OR selects Other, keys in a tip percentage and then presses the green OK key to continue the transaction with the tip added accordingly.
o If no tip percentages have been configured on the terminal, the "Tip %:" prompt appears, and the customer keys in a tip percentage and then presses the green OK key to continue the transaction with the tip added.
o If "Excess Tip" appears, the tip percentage added exceeds the maximum allowed. Use the yellow CORR key to remove the value, and then re-enter a lower percentage.
o If the "Invoice Number" prompt appears, you must key in the invoice number, press the green OK key, and then return the terminal to the customer. The "Accept Total?" prompt appears.
OR
· The customer selects $.
§ At the "Tip:" prompt, the customer keys in a tip amount and then presses the green OK key to continue the transaction with the tip added.
o If "Excess Tip" appears, the tip amount added exceeds the maximum allowed value. Use the yellow CORR key to remove the amount, and then re-enter a lower tip.
o If the "Invoice Number" prompt appears, you must key in the invoice number, press the green OK key, and then return the terminal to the customer.
The "Accept Total?" prompt appears.
OR
· The customer selects No Tip (selection is available only if the No Tip option is enabled on the terminal) and the transaction continues with no tip added.
The "Accept Total?" prompt appears.
4. To accept the total, select Yes.
The terminal displays "Approved" for 20 seconds, or until you press the green OK key, and then prints the Cardholder copy of the receipt.
· If the total is not correct, select No at the "Accept Total?" prompt, and repeat step 3.
· If the terminal displays "Balance Due $###.##", follow the Gift or Loyalty Card Transaction With a Balance Due instructions to complete the transaction.
The "Tear Receipt Press OK key" prompt appears.
5. Tear off the Cardholder copy of the receipt and press the green OK key to print the Merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.