Understanding DECLINED Messages

A transaction can be declined for a number of reasons. (Decline receipts print in "reverse print.")

Check the table below for the full Declined message and follow the resolution instructions.
If configured do so, the terminal will beep for each of these messages:

DECLINED MESSAGE	RESOLUTION
DECLINED	Return the card to the cardholder, and advise them to contact their card issuer. Request another form of payment.
DECLINED 4x HOLD CARD - CALL	Retain the card if possible and contact Moneris Merchant Contact Centre for further instructions.
DECLINED BY CARD PRESS OK	The chip card has declined the transaction. - Press OK. - The DECLINED BY CARD REMOVE CARD message appears.
DECLINED BY CARD REMOVE CARD	The chip card has declined the transaction. - The terminal beeps once per second until the chip card is removed. - The receipts are printed with DECLINED BY CARD on them. - Request another form of payment.
DECLINED CARD CANCELLED	The debit transaction has not been approved. If the problem persists, advise the debit cardholder to contact their branch. Request another form of payment.
DECLINED CARD NOT SETUP	The terminal has not been set up on the Moneris Host to process that card type. Call the Moneris Merchant Contact Centre for assistance.
DECLINED CARD NOT SUPPORTED	Call the Moneris Merchant Contact Centre for assistance.
DECLINED EXCEEDS REFUND AMT/LIMIT	The amount of this transaction is greater than your Refund limit. Provide the cardholder with the amount of the refund using an alternate payment method or contact Moneris Merchant Contact Centre for a temporary increase. Contact your Moneris Solutions Sales representative if you wish to increase your limit permanently.
DECLINED EXCESS PIN TRIES	The cardholder has entered their PIN number incorrectly too many times in a row. Refer the cardholder to their branch, and request another form of payment.
DECLINED EXPIRED CARD	Examine the Expiry date embossed on the card: If the date is in the future, retry the transaction. OR If the embossed date on the card is in the past, return the card to the cardholder, and advise them to contact their card issuer for renewal.
DECLINED HOLD CARD - CALL	Retain the card if possible and call the Moneris Merchant Contact Centre for further instructions.
DECLINED INVALID CARD	A debit card has been swiped, and the terminal does not process debit transactions. Return the card to the cardholder and request another form of payment.
DECLINED PLEASE TRY AGAIN REMOVE CARD	A chip transaction could not be completed because it was declined by the Host. Remove the card, and retry the transaction.
DECLINED RE-TRY EDIT ERROR ### PRESS OK	The transaction was not completed. Press OK or wait 3 seconds for the READY screen to reappear then try the transaction again.
DECLINED - RETRY TRANSACTION? YES NO	A non-chip transaction could not be completed because it was declined by the Host. Try again by pressing the F1 key, or return to the READY screen by pressing the F3 key.