Voiding a Loyalty/Gift Transaction

Use this transaction to cancel a loyalty/gift transaction that was started from the ERNEX menu. The loyalty/gift transaction that matches the Ernex Reference number entered during this Void transaction will be cancelled.

To cancel loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu.

Both loyalty and gift transactions can be cancelled using this transaction including:

Loyalty Transactions (including Loyalty transactions on a Combo Card)

Purchase
Refund
Redemption
Activation

Gift Transactions

Purchase
Refund
Activation/Load

From the READY screen:

To navigate through the menus:

- Scroll down: press the F1 key to move the highlight bar down.
- Scroll up: press the F3 key to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to VOID, and press OK.

If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card.

The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the loyalty/gift card on the terminal
OR Key in the loyalty/gift card number, and press OK.

If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press OK.

Note: The CVC is found on the back of the card after the card number. It may be located under a scratch-off panel.  If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the card is authentic.

If the ENTER CLERK ID entry screen appears ...

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...

If the "Bonus Code PRESS OK" prompt appears ...

Loyalty only: One of the following Benefit prompts may appear depending on your loyalty program's configuration:

If the "Pre-Tax Amount PRESS OK" prompt appears ...

If the ENTER BENEFIT AMOUNT prompt appears ...

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Food Amount PRESS OK" or "Amount PRESS OK") ...

The ERNEX REFERENCE NUMBER entry screen appears.

5. Key in the REF # that appears on the loyalty/gift card transaction receipt, and press OK.
The PROCESSING prompt appears, and then the APPROVED PRESS OK prompt appears.

6. Press OK to return to the READY screen.

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