If a loyalty Purchase was processed incorrectly, use this transaction to remove the incorrectly assigned points from the loyalty card.
Most loyalty card transactions are started automatically at the end of a debit or credit transaction, however they can also be started through the Ernex menus.
From the READY screen:
To navigate through the menus:
- Scroll down: press the
F1 key
to move the highlight
bar down.
- Scroll up: press the
F3 key
to move the highlight
bar up.
- Select a highlighted item: press OK
.
For information about the keys...
1. Press the Admin key
.
The MAIN MENU appears.
2. Scroll down to ERNEX, and press OK.
The ERNEX menu appears.
3. Scroll down to REFUND, and press OK.
The SWIPE OR ENTER CARD prompt appears.
4. Swipe the loyalty card on the terminal
OR Key in the loyalty card number, and press OK.
If the ENTER CLERK ID entry screen appears ...
The ENTER TOTAL AMOUNT entry screen appears.
5. Key in the total amount of the Purchase including taxes, and press OK.
If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...
If the "Bonus Code PRESS OK" prompt appears ...
One of the following Benefit prompts/entry screens may appear depending on your loyalty program's configuration:
If the "Pre-Tax Amount PRESS OK" prompt appears ...
If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Food Amount PRESS OK" or "Amount PRESS OK") ...
If the ENTER BENEFIT AMOUNT entry screen appears ...
The ERNEX REFERENCE NUMBER entry screen appears.
6. Key in the REF # that appears on the loyalty
card Purchase receipt, and press OK.
The PROCESSING prompt appears then the APPROVED message appears while the
first receipt prints.
7. Press OK to return to print the next receipt.
8. Press OK to return to the ERNEX menu.
9. Press the Can/Ann key to return to the READY screen.