Deactivate a Loyalty Card

Deactivating a loyalty renders the card unusable. The card can no longer be used to accumulate points.

This should be done when a Loyalty card is lost, stolen or demagnetized in order to stop unauthorized use. The terminal will print a receipt with the last available points balance on the card.

From the READY screen:

To navigate through the menus:

- Scroll down: press
the F1 key to move the highlight bar down.
- Scroll up: press
the F3 key to move the highlight bar up.
- Select a
highlighted item: press OK .

1.  Press the Admin key .
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to DEACTIVATE, and press OK.
The SWIPE OR ENTER CARD prompt appears.

4.  Key in the loyalty card number, and press OK. The loyalty card number can be found on the receipt from a loyalty transaction performed using the loyalty card.
OR Swipe the Loyalty Card on the terminal.

If the ENTER CLERK ID entry screen appears ...

If the "Bonus Code PRESS OK" prompt appears ...

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...

The PROCESSING prompt appears, and then the APPROVED PRESS OK message appears.

5. Press OK to return to the READY screen.

 

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