Deactivate a Gift Card

Deactivating a gift card renders the card unusable. This should be done when a card is lost, stolen or demagnetized in order to stop unauthorized use. The terminal will print a receipt with the last available balance on the card.

From the READY screen:

To navigate through the menus:

- Scroll down: press the F1 key to move the highlight bar down.
- Scroll up: press the F3 key to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key .
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to DEACTIVATE, and press OK.
The SWIPE OR ENTER CARD prompt appears.

4.  Key in the gift card number, and press OK. (The gift card number can be found on the receipt from a gift transaction performed using the gift card.)
OR If the gift card is available, it can be swiped.
The ENTER CVC entry screen appears.

5. Key in the Card Validation Code (CVC), and press OK.

Note: The CVC is found on the back of the card after the card number. It may be located under a scratch-off panel.  If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the card is authentic.

If the ENTER CLERK ID entry screen appears ...

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...

The PROCESSING prompt appears, and then the APPROVED PRESS OK message appears.

6. Press OK .

If the TRANSFER BALANCE TO NEW CARD? prompt appears ...  

The receipts are printed, and then the terminal returns to the ERNEX menu.

7. Press the Can/Ann key to return to the READY screen.

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