Loyalty/Gift Card Inquiry

Use this transaction to check the value remaining on the card as well as the status (active or deactivated) and the expiry date of a Moneris loyalty or gift card.

From the READY screen:

To navigate through the menus:

- Scroll down: press the F1 key to move the highlight bar down.
- Scroll up: press the F3 key to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to CARD INQUIRY, and press OK.
The SWIPE OR ENTER CARD prompt appears.

4.  For a  gift card: swipe the card on the terminal.
For a loyalty card: swipe the card on the terminal OR key in the card number and press OK.

If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press OK.

Note: The CVC is found on the back of the card after the card number. It may be located under a scratch-off panel.  If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the card is authentic.

If the ENTER CLERK ID entry screen appears ...

The terminal communicates with the Moneris/Ernex Host and the PROCESSING prompt appears then the INQUIRY COMPLETE message appears.

5. Press OK.
The CARD BALANCE ##### PRESS OK prompt appears. The card balance is displayed for 20 seconds or until OK is pressed.

6. Press OK.
The PRINT RECEIPT? prompt appears.

7. To print a customer copy of the Card Inquiry receipt, press the F1 key for YES.

Note:  This transaction does NOT print a Merchant copy of the receipt.

To return to the ERNEX menu without printing a receipt, press the F3 key for NO.

The ERNEX menu appears.

8. Press the Can/Ann key to return to the READY screen.

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